'

Orange Genie Living our culture to inspire and delight our customers

Понравилась презентация – покажи это...





Слайд 1

Orange Genie Living our culture to inspire and delight our customers


Слайд 2

What is culture? A set of shared beliefs, values and practices


Слайд 3

Why work on culture? We believe there’s a virtuous circle


Слайд 4

we employ a team of like minded people and we all pull in the same direction and we have a common cause We believe we can become a great company when… recruiting the right people


Слайд 5

we have a common cause recruiting the right people


Слайд 6

we aspire to improve the lives, recruiting the right people


Слайд 7

the opportunities and well-being of recruiting the right people


Слайд 8

freelancers and professional contractors recruiting the right people


Слайд 9

we are all moving in the same direction recruiting the right people


Слайд 10

we are passionate about operational excellence, recruiting the right people


Слайд 11

continuously improving our customers’ experiences, recruiting the right people


Слайд 12

and building our reputation as recruiting the right people


Слайд 13

the best contractor management company in the uk recruiting the right people


Слайд 14

and we only recruit like minded people recruiting the right people


Слайд 15

our people love working together as a team recruiting the right people


Слайд 16

to deliver great customer experiences Having Orange Genie to process my payments has been a great benefit to me and all the staff are always helpful. I have never come across such good customer service. Gavin B Thanks for coming to see us, we were impressed with your honesty and integrity as an organisation,  I have to tell you that one of the last people we saw mentioned that your organisation had gained itself an extremely good reputation in the market place, that’s great coming from a competitor!   Julie C – Recruitment Agency Thank you for your help this year, a few of us were just mentioning how great you've been as a company. Morgan C I’m constantly raving about Orange Genie to friends and colleagues and this is exactly why. Your service is phenomenal.   Brooke H recruiting the right people


Слайд 17

we only recruit the best people, and recruiting the right people


Слайд 18

they have to share our beliefs, values and practices recruiting the right people


Слайд 19

There are 5 fundamental principles driving us fundamental principles


Слайд 20

1. Equality; all staff have equal status fundamental principles


Слайд 21

1. Equality; we don’t manage by command and control fundamental principles


Слайд 22

1. Equality; staff are empowered and trusted to make decisions fundamental principles


Слайд 23

1. Equality; and everyone is treated with equal respect fundamental principles


Слайд 24

2. Teamwork; we trust and support our team-mates fundamental principles


Слайд 25

2. Teamwork; we achieve more working together as one team fundamental principles


Слайд 26

2. Teamwork; fundamental principles


Слайд 27

3. No Blame Culture; Everyday we try to improve our systems, processes and service levels fundamental principles


Слайд 28

3. No Blame Culture; we encourage innovation and improvement fundamental principles


Слайд 29

3. No Blame Culture; we benchmark ourselves against best practice in other industries fundamental principles


Слайд 30

3. No Blame Culture; we try new ways of working to constantly improve value to our customers fundamental principles


Слайд 31

3. No Blame Culture; we accept errors happen, when we find them we correct them fundamental principles


Слайд 32

3. No Blame Culture; and we never repeat them because we are a learning company fundamental principles


Слайд 33

3. No Blame Culture; Effective Implementation of Kaizan fundamental principles Continuous improvement Recognise the bigger picture add more value to our customers Consider and improve the process not the end result in isolation Create a positive learning environment


Слайд 34

4. Long Term Commitment; we invest in developing our people fundamental principles


Слайд 35

4. Long Term Commitment; our aim is to build a loyal workforce fundamental principles


Слайд 36

4. Long Term Commitment; their knowledge and experience isn’t shown on our balance sheet fundamental principles


Слайд 37

4. Long Term Commitment; the effect is seen every time we deliver great customer experiences fundamental principles


Слайд 38

5. Work/Life Balance; we work to enjoy our lives not the other way around fundamental principles


Слайд 39

5. Work/Life Balance; we are passionate about our work, we’re proud of what we’ve achieved fundamental principles


Слайд 40

5. Work/Life Balance; we arrive happy, we leave happy, what a great life! fundamental principles


Слайд 41

There are 6 aspects underpinning our culture


Слайд 42

1. Customer Delight 5. Competencies 6. Brand Values 4. Winning Behaviours 3. Corporate Values 2. Vision


Слайд 43

1. Customer Delight Our business model is simple customer delight


Слайд 44

customer delight


Слайд 45

Our growth is based on listening and understanding our customers’ needs customer delight


Слайд 46

we surprise our customers by constantly exceeding their expectations customer delight


Слайд 47

we deliver a service so good our customers recommend us to colleagues, friends and family customer delight


Слайд 48

we believe this creates positive reactions and experiences customer delight


Слайд 49

positive reactions lead to recommendations  customer delight


Слайд 50

over 95% of our new business is the result of a positive recommendation  customer delight


Слайд 51

2. Vision We believe people are our most important asset vision


Слайд 52

that’s why we invest in nurturing, training and developing our staff vision


Слайд 53

vision


Слайд 54

“To nurture a team of ambitious, disciplined and inspiring people,… vision Our Vision


Слайд 55

…dedicated to becoming the leading contractor management company in the UK,… vision Our Vision


Слайд 56

…and sharing in its continuing success” vision Our Vision


Слайд 57

3. Corporate Values Our values People Customers Awareness Innovation corporate values


Слайд 58

People Customers Awareness Innovation corporate values


Слайд 59

4. Winning Behaviours Thinking Developing Inspiring Achieving


Слайд 60

5. Competencies Personal Interpersonal Reasoning Business


Слайд 61

6. Brand Values Knowledgeable Honest Transparent Accurate Welcoming


Слайд 62

some people just don’t fit!


×

HTML:





Ссылка: