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GETTING TO KNOW EACH OTHER
WHAT REALLY MAKES YOU STEAM?
DEALING WITH CONFLICT
TOP TIPS 19 Be aware of how other character types affect you. Choose your response carefully. Regulate breathing to manage emotion. Face your stress source head-on when you’re ready. Make a plan and be realistic. Take one step at a time.
Open and Honest Considering Other Needs
Open and Honest Considering Other Needs Direct Aggression Bossy Arrogant Intolerant Opinionated Overbearing
Open and Honest Considering Other Needs Indirect Aggression Sarcastic Deceiving Ambiguous Insinuating Guilt-inducing
Open and Honest Considering Other Needs Submissive Wailing Moaning Helpless Passive Indecisive Apologetic
Open and Honest Considering Other Needs Assertive Direct Honest Accepting Responsible Spontaneous
Open and Honest Considering Other Needs Direct Aggression Assertive Indirect Aggression Passive
The Impact of Learned Behaviour How does this behaviour look and sound? How does it make you feel? What is your non-assertive reaction? The outcome of this action?
LEADERSHIP EXCELLENCE DURING CONFLICT
LEAVE YOUR RUCKSACK OF TROUBLE AT THE DOOR Always remember: Take a moment breath a get into your confident state.
ACTION PLAN Stop Start Continue In regards to offering Leadership excellence - outline one thing that you would like to focus on and stop doing, one that you will focus on and start doing and one that you will definitely continue doing.