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Being an assertive leader: managing conflict

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GETTING TO KNOW EACH OTHER


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WHAT REALLY MAKES YOU STEAM?


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DEALING WITH CONFLICT


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TOP TIPS 19 Be aware of how other character types affect you. Choose your response carefully. Regulate breathing to manage emotion. Face your stress source head-on when you’re ready. Make a plan and be realistic. Take one step at a time.


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Assertive Communication


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Open and Honest Considering Other Needs


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Open and Honest Considering Other Needs Direct Aggression Bossy Arrogant Intolerant Opinionated Overbearing


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Open and Honest Considering Other Needs Indirect Aggression Sarcastic Deceiving Ambiguous Insinuating Guilt-inducing


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Open and Honest Considering Other Needs Submissive Wailing Moaning Helpless Passive Indecisive Apologetic


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Open and Honest Considering Other Needs Assertive Direct Honest Accepting Responsible Spontaneous


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Open and Honest Considering Other Needs Direct Aggression Assertive Indirect Aggression Passive


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The Impact of Learned Behaviour How does this behaviour look and sound? How does it make you feel? What is your non-assertive reaction? The outcome of this action?


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Emotional management


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LEADERSHIP EXCELLENCE DURING CONFLICT


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LEAVE YOUR RUCKSACK OF TROUBLE AT THE DOOR Always remember: Take a moment breath a get into your confident state.


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ACTION PLAN Stop Start Continue In regards to offering Leadership excellence - outline one thing that you would like to focus on and stop doing, one that you will focus on and start doing and one that you will definitely continue doing.


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Thank you!


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