Fun ways to deal with difficult people for meetings, presentations, focus groups and courses

Понравилась презентация – покажи это...

Слайд 0

Fun ways to deal with difficult people for meetings, presentations, focus groups and courses

Слайд 1

If you are running an event like a meeting, presentation, sales pitch, focus group, or course

Слайд 2

You may have to deal with some funky behaviour like people coming in late, texting on their phone, or falling asleep

Слайд 3

But what can you do if you can’t tell them off

Слайд 4

Like when the person misbehaving is senior to you

Слайд 5

A prospect

Слайд 6

Or a paying customer

Слайд 7

You need to take control without losing your cool!

Слайд 8


Слайд 9

Take a deep breath and remind yourself

Слайд 10

That the bad behaviour is probably not about you

Слайд 11

“My son is ill at home”

Слайд 12

“I have no reason to be here”

Слайд 13

“I got no sleep last night and it is hot in this room”

Слайд 14


Слайд 15

Use these 5 fun strategies

Слайд 16

#1 easy way to deal with lateness

Слайд 17

Because you can’t do this: “we are going to have a chat about timekeeping!”

Слайд 18

Close the door and start on time! Don’t reward what you don’t want by waiting

Слайд 19

And because no-one likes to do this (walk into a session that has already started)

Слайд 20

He won’t be late again and neither will the rest of us

Слайд 21

Sorry guys!

Слайд 22

You didn’t delay your session, inconvenience the people who were on time, get stressed or annoyed and you got an apology… all without saying a word

Слайд 23

#2 easy way to deal with discontent

Слайд 24

If the group is just generally unhappy, don’t ignore it, deal with it head on

Слайд 25

If the session is optional If the session is optional

Слайд 26

Start by stating the purpose of the event and who would benefit from it, then let or make, the people who feel they would not benefit leave

Слайд 27

If the session is mandatory

Слайд 28

Talk about how people feel about the event first

Слайд 29

If it threatens to carry on too long or become too destructive start questions with ‘considering’

Слайд 30

Like this

Слайд 31

Considering we ARE moving to Alaska, what would you like to get out of the session today?

Слайд 32

Repeat until everyone is happy to get on with the session despite their reservations

Слайд 33

#3 easy way to deal with 20 questions

Слайд 34

Sometimes you might need to reign people in when they get off-track

Слайд 35

If they are irrelevant questions say: ‘let’s talk about that afterwards since it’s not a group issue’

Слайд 36

If the questions are relevant (but there are just too many)

Слайд 37

Say: ‘Let’s get back to our session since we are running out of time’

Слайд 38

Слайд 39

Use the strategies for dealing with dominant types

Слайд 40

Слайд 41

If one or two people dominate the meeting and no-one else can get a word in

Слайд 42

“My experience is blah blah blah”

Слайд 43

Subtly discourage them using your position in the room

Слайд 44

Without turning your back on them move to a position where you will not have eye contact

Слайд 45

Sitting on their desk is also a great way to include them with your proximity but give the floor to the rest of the class

Слайд 46

Слайд 47

Слайд 48

Слайд 49

Слайд 50

Слайд 51

Слайд 52

Try mentioning something they said earlier. No-one is humiliated and the near miss really makes people perk up

Слайд 53

Слайд 54

While you are talking very slowly walk towards them. Make sure you don’t just look directly at them, that would be a bit creepy

Слайд 55

Слайд 56

This also works really well if someone is nodding off

Слайд 57

Слайд 58

Слайд 59

It works like magic

Слайд 60

Ta da, you now own the room. Want to see more fun stuff?

Слайд 61

Click the slide decks to view them in a new window

Слайд 62

Want to know how to make spiffy slides? Article 10 training