Fun ways to deal with difficult people for meetings, presentations, focus groups and courses

If you like this presentation – show it...

Slide 0

Fun ways to deal with difficult people for meetings, presentations, focus groups and courses

Slide 1

If you are running an event like a meeting, presentation, sales pitch, focus group, or course

Slide 2

You may have to deal with some funky behaviour like people coming in late, texting on their phone, or falling asleep

Slide 3

But what can you do if you can’t tell them off

Slide 4

Like when the person misbehaving is senior to you

Slide 5

A prospect

Slide 6

Or a paying customer

Slide 7

You need to take control without losing your cool!

Slide 8


Slide 9

Take a deep breath and remind yourself

Slide 10

That the bad behaviour is probably not about you

Slide 11

“My son is ill at home”

Slide 12

“I have no reason to be here”

Slide 13

“I got no sleep last night and it is hot in this room”

Slide 14


Slide 15

Use these 5 fun strategies

Slide 16

#1 easy way to deal with lateness

Slide 17

Because you can’t do this: “we are going to have a chat about timekeeping!”

Slide 18

Close the door and start on time! Don’t reward what you don’t want by waiting

Slide 19

And because no-one likes to do this (walk into a session that has already started)

Slide 20

He won’t be late again and neither will the rest of us

Slide 21

Sorry guys!

Slide 22

You didn’t delay your session, inconvenience the people who were on time, get stressed or annoyed and you got an apology… all without saying a word

Slide 23

#2 easy way to deal with discontent

Slide 24

If the group is just generally unhappy, don’t ignore it, deal with it head on

Slide 25

If the session is optional If the session is optional

Slide 26

Start by stating the purpose of the event and who would benefit from it, then let or make, the people who feel they would not benefit leave

Slide 27

If the session is mandatory

Slide 28

Talk about how people feel about the event first

Slide 29

If it threatens to carry on too long or become too destructive start questions with ‘considering’

Slide 30

Like this

Slide 31

Considering we ARE moving to Alaska, what would you like to get out of the session today?

Slide 32

Repeat until everyone is happy to get on with the session despite their reservations

Slide 33

#3 easy way to deal with 20 questions

Slide 34

Sometimes you might need to reign people in when they get off-track

Slide 35

If they are irrelevant questions say: ‘let’s talk about that afterwards since it’s not a group issue’

Slide 36

If the questions are relevant (but there are just too many)

Slide 37

Say: ‘Let’s get back to our session since we are running out of time’

Slide 38

Slide 39

Use the strategies for dealing with dominant types

Slide 40

Slide 41

If one or two people dominate the meeting and no-one else can get a word in

Slide 42

“My experience is blah blah blah”

Slide 43

Subtly discourage them using your position in the room

Slide 44

Without turning your back on them move to a position where you will not have eye contact

Slide 45

Sitting on their desk is also a great way to include them with your proximity but give the floor to the rest of the class

Slide 46

Slide 47

Slide 48

Slide 49

Slide 50

Slide 51

Slide 52

Try mentioning something they said earlier. No-one is humiliated and the near miss really makes people perk up

Slide 53

Slide 54

While you are talking very slowly walk towards them. Make sure you don’t just look directly at them, that would be a bit creepy

Slide 55

Slide 56

This also works really well if someone is nodding off

Slide 57

Slide 58

Slide 59

It works like magic

Slide 60

Ta da, you now own the room. Want to see more fun stuff?

Slide 61

Click the slide decks to view them in a new window

Slide 62

Want to know how to make spiffy slides? Article 10 training