'

Fun ways to deal with difficult people for meetings, presentations, focus groups and courses

Понравилась презентация – покажи это...





Слайд 0

Fun ways to deal with difficult people for meetings, presentations, focus groups and courses


Слайд 1

If you are running an event like a meeting, presentation, sales pitch, focus group, or course


Слайд 2

You may have to deal with some funky behaviour like people coming in late, texting on their phone, or falling asleep


Слайд 3

But what can you do if you can’t tell them off


Слайд 4

Like when the person misbehaving is senior to you


Слайд 5

A prospect


Слайд 6

Or a paying customer


Слайд 7

You need to take control without losing your cool!


Слайд 8

First


Слайд 9

Take a deep breath and remind yourself


Слайд 10

That the bad behaviour is probably not about you


Слайд 11

“My son is ill at home”


Слайд 12

“I have no reason to be here”


Слайд 13

“I got no sleep last night and it is hot in this room”


Слайд 14

Then


Слайд 15

Use these 5 fun strategies


Слайд 16

#1 easy way to deal with lateness


Слайд 17

Because you can’t do this: “we are going to have a chat about timekeeping!”


Слайд 18

Close the door and start on time! Don’t reward what you don’t want by waiting


Слайд 19

And because no-one likes to do this (walk into a session that has already started)


Слайд 20

He won’t be late again and neither will the rest of us


Слайд 21

Sorry guys!


Слайд 22

You didn’t delay your session, inconvenience the people who were on time, get stressed or annoyed and you got an apology… all without saying a word


Слайд 23

#2 easy way to deal with discontent


Слайд 24

If the group is just generally unhappy, don’t ignore it, deal with it head on


Слайд 25

If the session is optional If the session is optional


Слайд 26

Start by stating the purpose of the event and who would benefit from it, then let or make, the people who feel they would not benefit leave


Слайд 27

If the session is mandatory


Слайд 28

Talk about how people feel about the event first


Слайд 29

If it threatens to carry on too long or become too destructive start questions with ‘considering’


Слайд 30

Like this


Слайд 31

Considering we ARE moving to Alaska, what would you like to get out of the session today?


Слайд 32

Repeat until everyone is happy to get on with the session despite their reservations


Слайд 33

#3 easy way to deal with 20 questions


Слайд 34

Sometimes you might need to reign people in when they get off-track


Слайд 35

If they are irrelevant questions say: ‘let’s talk about that afterwards since it’s not a group issue’


Слайд 36

If the questions are relevant (but there are just too many)


Слайд 37

Say: ‘Let’s get back to our session since we are running out of time’


Слайд 38


Слайд 39

Use the strategies for dealing with dominant types


Слайд 40


Слайд 41

If one or two people dominate the meeting and no-one else can get a word in


Слайд 42

“My experience is blah blah blah”


Слайд 43

Subtly discourage them using your position in the room


Слайд 44

Without turning your back on them move to a position where you will not have eye contact


Слайд 45

Sitting on their desk is also a great way to include them with your proximity but give the floor to the rest of the class


Слайд 46


Слайд 47


Слайд 48


Слайд 49


Слайд 50


Слайд 51


Слайд 52

Try mentioning something they said earlier. No-one is humiliated and the near miss really makes people perk up


Слайд 53


Слайд 54

While you are talking very slowly walk towards them. Make sure you don’t just look directly at them, that would be a bit creepy


Слайд 55


Слайд 56

This also works really well if someone is nodding off


Слайд 57


Слайд 58


Слайд 59

It works like magic


Слайд 60

Ta da, you now own the room. Want to see more fun stuff?


Слайд 61

Click the slide decks to view them in a new window


Слайд 62

Want to know how to make spiffy slides? Article 10 training


×

HTML:





Ссылка: