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Why You Need Happy Employees and How to Get Them

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Approved for 1 HRCI Recertification Credit •  HRCI program number sent to you via email upon program completion Powered by Blogging4Jobs #Blogging4Jobs


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Our Panelists Darcy Jacobsen @darcyjacobsen Powered by Blogging4Jobs Jessica Miller-Merrell @blogging4jobs #Blogging4Jobs


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Our Sponsor Powered by Blogging4Jobs #Blogging4Jobs


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GLOBOFORCE §  Social  recogni.on   §  Powered  by  SaaS   §  Mobile  access   §  Global  reach  (140  countries)   §  Data-­‐driven  talent  analy.cs   Powered by Blogging4Jobs #Blogging4Jobs


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What is Happy? Powered by Blogging4Jobs #Blogging4Jobs


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What is Happy? Powered by Blogging4Jobs #Blogging4Jobs


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Poll Question •  What does happy feel like? –  A: I can do anything –  B: Can’t stop smiling –  C: Accomplished –  D: Content Powered by Blogging4Jobs #Blogging4Jobs


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Defining Happy at Work •  •  •  •  •  •  Satisfied Engaged Productive Positive Connected Having “Flow” Powered by Blogging4Jobs #Blogging4Jobs


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Categories of Engagement •  •  •  •  Engaged Not Engaged Neutral Actively Disengaged Powered by Blogging4Jobs #Blogging4Jobs


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Poll Question •  What metrics best represent happiness at work? –  A: Absenteeism –  B: Turnover –  C: Shrink –  D: Safety –  E: Employee Survey Powered by Blogging4Jobs #Blogging4Jobs


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The ROI of Happy Source: 2013 State of the America Report Powered by Blogging4Jobs #Blogging4Jobs


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The ROI of Happy Powered by Blogging4Jobs #Blogging4Jobs


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The ROI of Happy •  The happiest employees: •  •  •  •  •  •  Are 2x as productive Stay 5x longer in their jobs Take 10x less sick leave Spend 40% more time focused on task Spend 65% more time feeling energized Believe they achieve their potential 155% more Source: WSJ & iOpener Institute Powered by Blogging4Jobs #Blogging4Jobs


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Poll Question •  My employees & or team are fully engaged at work every day –  A: All of the time –  B: Some of the time –  C: Average –  D: Not engaged Powered by Blogging4Jobs #Blogging4Jobs


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Truths to Happiness •  Employees are most engaged at work during their first six months •  23% of Boomers are actively disengaged •  Leaders not perks play the most influence of employee happiness Powered by Blogging4Jobs #Blogging4Jobs


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Happiness Triggers •  Contribution •  Conviction •  Culture •  Commitment •  Confidence •  Trust, Recognition and Pride Source: iOpener Institute Powered by Blogging4Jobs #Blogging4Jobs


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Unhappiness Triggers •  •  •  •  •  •  •  Disrespect Boredom Isolation Unfairness Lack of trust Stagnation Thanklessness Powered by Blogging4Jobs #Blogging4Jobs


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Keys to Culture of Happiness 1.  2.  3.  4.  5.  6.  7.  8.  A healthy, supportive culture Competent leadership Recognition and positive feedback Fairness, respect & security Development & growth Person–job fit Quality of work Enablement Powered by Blogging4Jobs Source: International Journal of Management #Blogging4Jobs


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Poll Question •  In hiring, I use what tool to hire for happy: –  A: Assessments –  B: Behavioral interviews –  C: Body language –  D: My gut –  E: None Powered by Blogging4Jobs #Blogging4Jobs


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The Science of Happy Powered by Blogging4Jobs #Blogging4Jobs


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The Science of Happy Psychological Capital (PsyCap) is the link between your employees’ happiness and your bottom line. Happiness increases PsyCap. Source: Luthans, F., Avolio, B.J., & Youseff, C. (2007). Psychological Capital: Developing the Human Capital Edge Powered by Blogging4Jobs #Blogging4Jobs


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Happiness and Economics Bhutan’s “Gross National Happiness” Metric Powered by Blogging4Jobs #Blogging4Jobs


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How PsyCap Works PsyCap Increases: – Job satisfaction – Organizational commitment – Health & well-being – Employee citizenship behaviors – Performance PsyCap Decreases: – Cynicism – Turnover intentions – Job stress – Anxiety – Undesirable employee behaviors Source: Human Resources Development Quarterly Powered by Blogging4Jobs #Blogging4Jobs


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How to Hire for Happy •  •  •  •  Behavioral interviews Body language Assessments Unconventional Interviews Powered by Blogging4Jobs #Blogging4Jobs


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After the Honeymoon 1.  Be mindful of the present 2.  Celebrate small successes 3.  Play to our strengths 4.  Recognize performance 5.  Show gratitude Source:  TED,  GoodThink   Powered by Blogging4Jobs #Blogging4Jobs


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After the Honeymoon Powered by Blogging4Jobs #Blogging4Jobs


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Key Takeaways •  Define How You Will Measure Happiness •  Determine Goals •  Develop Measurements & Triggers •  Create a Plan •  Happiness Touch Points Powered by Blogging4Jobs #Blogging4Jobs


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Questions? Powered by Blogging4Jobs #Blogging4Jobs


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Our Sponsor Powered by Blogging4Jobs #Blogging4Jobs


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Approved for 1 HRCI Recertification Credit •  HRCI program number sent to you via email upon program completion Powered by Blogging4Jobs #Blogging4Jobs


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Learn more about . . . •  Darcy Jacobsen at www.globoforce.com/gfblog •  Jessica Miller-Merrell at www.blogging4jobs.com Powered by Blogging4Jobs #Blogging4Jobs


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