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The Science of Building Happier Higher Performing Teams

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The Science of Building Happier, Higher-Performing Teams


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Additional Resources Dave  Inglis   Director  of  Customer   Happiness     Tweet  us  @dave_inglis    or  @plas.city     Or  email  at   dave@plas3citylabs.com  


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What you’ll take away •  Is employee happiness important? •  A few simple ways to get started. •  Some business cases for happiness.


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Workplace Happiness. Too bold? Not according to employees…


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We polled 487 working Canadians… 95% believe they have a right to be happy   92% 94% believe that happiness can be improved   believe companies should be investing in happiness   85% interested in learning the skills to be happier at work


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92% Believe that companies should be investing in the happiness of their employees.


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Definition of Happiness “The joy we feel while striving for our potential” Shawn  Achor   Worlds  Leading  Expert  on   Happiness  and  Performance   Shawn joined the Board of Directors at Plasticity in 2015


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Workplace Happiness “The joy we collectively experience, while striving to reach our collective potential” It doesn’t sound so ridiculous after all.


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Science of Happiness  Flourish  by  Dr.  MarEn  Seligman    


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The Impact of Unhappiness Reduced access to decision making centers Reduced access to creativity centers Increases our emotional reactivity Reduced ability to focus


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Brain Science of Happiness Amygdala Manages Fight or Flight Fear causes 30% reduction in cognitive abilities.


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30% Reduction in Resources Imagine losing 30% of your workforce


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Where to start?


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If you have buy in… It can be simple. 21 day gratitude journal activity 60% improvement on task accuracy


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Without data…


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Let’s Look at Data


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Bad Data ANNUAL SURVEY Employee Happiness 100   90   80   70   60   50   40   30   20   10   0   J   F   M   A   M   J   J   A   S   O   N   Bad data doesn’t tell you anything useful or help you make better decisions. D  


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Good Data Employee Happiness - Sales 100   VP of Sales Resigns Back on Track 90   80   70   60   New VP of Sales Hired 50   40   30   20   10   0   J   F   M   A   M   J   J   A   S   O   N   D   Good data helps you understand what’s causing the changes and suggest what you can do about it.


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Better Data Sales vs. Customer Service 100   Customer acquisition down CS reps feel less overworked 90   80   70   60   50   Customer Acquisition growing CS struggling to keep up 40   30   20   10   0   J   F   M   A   M   J   J   A   S   O   N   D   Better data helps you understand the impact of changes over time and across multiple groups.


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The Best Data Long term employee happiness With cycles and predictions 100   90   80   70   60   50   40   30   20   10   0   Post Christmas sales and service dip in happiness Drill down on past events to improve them in future cycles Learn from data to iterate for long term improvement J   F   M   A   M   J   J   A   S   O   N   D   J   F   M   A   M   J   J   A   S   O   N   D   The best data is long term, helps you make and test predictions, and craft better policies for continued future success.


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Case Studies


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Case Study #1 Fibernetics Company type: Canadian Telco company with 300 employees in four countries. Refocused corporate culture towards employee and customer happiness New Mission Statement: “Delivering happiness and connections daily by being awesome.” Major rebranding highlighted customer and employee happiness. New core values and ability to track adoption of values over 12 months.


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Additional Resources Fibernetics continued Outcome: Volatility of employee happiness reduced by half and average happiness increased by 10%. Four quarters of the highest percentage sales growth in company history. Highest level of customer satisfaction in company history. Highest customer retention in company history and overall compared to the ENTIRE industry.


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Who? Who’s Tracking Happiness? SME’s, large enterprise, cities and municipal organizations, non profits, banks, financial institutions, tech companies, tech incubators, international medical device companies, universities, financial services companies, advertising agencies, marketing firms, manufacturing facilities, international retail chains and others.


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Additional Resources Connect with us hUp://plasEcitylabs.com   facebook.com/plasEcitylabs   twiUer.com/plasEcity   hUp://linkd.in/1dejP0Y  


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Additional Resources Free culture assessment for all attendees Email info@plasticitylabs.com and mention the IAB seminar to receive a free 30 minute assessment of where you place on culture and where you can go next.


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