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Rethinking Candidate Experience: The Royal Treatment

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Rethinking Candidate Experience: The Royal Treatment Angie Verros AHEAD, Director of Talent Acquisition


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What is a ‘Candidate’? Somebody who can do the job Everyone who expresses interest in a specific opportunity Every qualified applicant Everyone we bring in for an interview


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And the Answer is… B. Everyone who expresses interest in a specific opportunity


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What is Candidate Experience?


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First Impressions are Everything Company website Attitudes & opinions that people form while seeking a job Thoughts about the recruiting process Emails exchanged Phone calls returned Interviews conducted The firm as a place to work The people they meet Subsequent actions from the firm


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Opinions Matter Opinion of Your Company Starts Before the Employee Joins Great job seeker experiences bolster your company’s brand Happy new employees share positive experience Most job seekers read 4-7 reviews before forming an opinion of a company Only 5% of applicants rated their candidate experience as excellent 34% of applicants rated their candidate experience as poor *Recruiting Blogs: 50 Recruiting Stats Every Talent Acquisition Pro Needs to Know! *Mysteryapplicant.com infographic


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Relationships Matter The job market is cutthroat due to an increased demand for skilled workers To succeed, recruiters plan to invest more in: Social recruiting (73%) Referrals (63%) Mobile (51%) *Jobvite Social Recruiting Survey 2014


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84% of job seekers would consider leaving their current employers for a company with an excellent reputation 46% of Glassdoor members are reading reviews when they have just started their job search and have not yet spoken with a company recruiter or hiring manager 69% would not take a job with a company that had a bad reputation , even if they were unemployed! *Glassdoor Employer Brand Analytics 101


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A Candidate Experience Story Applied on company website Timely response from recruiter Recruiter phone interview F2F interview scheduled After the interview


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Importance of Candidate Experience What would a candidate do if they experience a bad experience? Never seek employment at the company again Tell others not to work there Tell others not to purchase products or services from the company


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A Positive Candidate Experience Improves candidate quality Improves company reputation Larger talent pool


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Candidate Treatment How do you communicate with qualified candidates that are not selected as finalists? How do you treat unqualified candidates?


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Jobvite & Candidate Experience Market Jobs & Recruitment Brand Application Process Candidate Workflow Employee Referral Program Reporting


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Quick - Easy - Smart If your hiring process is efficient, you are able to recruit quickly & easily Jobvite provides Easy to apply solution Transparent and frequent communication Hassle free interviews/calendar - screenshot Quick decision and communication


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Angie Verros AHEAD, Director of Talent Acquisition angie.verros@thinkahead.com @angieverros THANK YOU!


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