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Corporate Culture

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akcg@akc.global akc.global Corporate Culture ‘The Way We Do Things Around Here…’ By: The AKCGlobal Team Latest Adaptation: 16 May 2015 No rights reserved - distribution and adaption encouraged.


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AKCGlobal – Culture Deck akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global “To be confused about what is different is to be confused about everything. Thus, it is not an accident that our fragmentary form of thought is leading to such a widespread range of crises – social, political, economic, ecological, psychological, in the individual and in society as a whole. To develop new insights into fragmentation and wholeness requires a creative work even more difficult than that needed to make fundamental new discoveries in science, or great and original works of art. Suddenly, in a flash of understanding, one may see the irrelevance of one’s whole way of thinking....along with a different approach in which all elements fit in a new order and in a new structure.” - David Bohm, Quantum Physicist


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akcg@akc.global AKCGlobal – Culture Deck akc.global 1. Mission – Our Reason for Being 2. Direction – Where We’re Going 3. People – Who We’re Looking For 4. Learning – How We Keep Sharp 5. Structure – Finding Order within Chaos 6. Work – Freedom and Responsibility 7. Values – Measuring Success 8. Motivation – Why We’re Here… No rights reserved - distribution and adaption encouraged.


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akcg@akc.global AKCGlobal – Culture Deck akc.global This is a collection of things that are important to us. It’s how we know that we belong together – a tribal manifesto of sorts – and helps us recognise when we’ve happily stumbled upon one of our own, or they’ve stumbled upon us. Because it’s ours and we’re growing and figuring things out, it changes, adapts, and evolves too. We’ve no idea what’s next. Yum. When that happens, someone updates this. There’s not a form or permission, no ‘track-changes’ or version control. We just do it because we learned something new and recognised it important enough to include. This is our introduction, touchstone and origin story. No rights reserved - distribution and adaption encouraged.


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1. AKCGlobal Mission “We help good people solve Wicked Problems” akcg@akc.global akc.global No rights reserved - distribution and adaption encouraged.


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1. AKCGlobal Mission “We help good people solve Wicked Problems” We – Nothing worth doing is accomplished alone Help – Solutions must be evoked, not imposed Good – Our work must build social value People – For us, there is only the ‘bottom-up’ Solve – Name and treat the causes, not symptoms Wicked – Someone else can handle the tame stuff Problems – We do good work, and then move on akcg@akc.global akc.global No rights reserved - distribution and adaption encouraged.


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1. AKCGlobal Mission “We help good people solve Wicked Problems” Knowing who’s “good” can be hard. We look for… akcg@akc.global akc.global No rights reserved - distribution and adaption encouraged. Someone who acts from mind and heart; Objectives beyond just more money/stuff/power; Measures of social and environmental impact; People who see themselves as part of an ecosystem; Self-reflection or doubt, because orthodoxy is scary; Sacrifice that is shared, and for a greater benefit; Bruises and scars from picking the right fights; and Fierce willpower tempered by humility.


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1. AKCGlobal Mission “We help good people solve Wicked Problems” akcg@akc.global akc.global We are a consultancy, but we work with a system of people, not just focused on ‘management’… We are a business, but our priority is doing incredible work, believe that profit is a natural by-product… We are smart, but if that’s taught us anything, it’s that there’s so much more we have to learn… We are optimists, but we believe that the best decisions about the future are made with cold facts… No rights reserved - distribution and adaption encouraged.


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1. AKCGlobal Mission “Caliginem Pervincere” akcg@akc.global akc.global No rights reserved - distribution and adaption encouraged. Latin: “Upwards, through the fog”


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1. AKCGlobal Mission There are still good people out there trying to save the world in spite of itself, and selflessly fighting a ground war against overwhelming odds and the forces of fear, prejudice, greed, evil and stupidity. We’re their air superiority, and we’re here to make sure they’re not in the fight alone. akcg@akc.global akc.global No rights reserved - distribution and adaption encouraged.


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1. AKCGlobal Mission akc.global We lean in and grin when challenged by a truly messy, complex and worthwhile problem… We’re optimistic and believe that with hard work, the future is going to be better than the past… We’re troublemakers, but for good reasons, and to make things better in organisations and the world… We think different than most, in non-linear ways and have a knack for seeing patterns in chaos… We care about what we do and the people we do it with, mixing heart and mind in equal measure… No rights reserved - distribution and adaption encouraged. akcg@akc.global


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1. AKCGlobal Mission akc.global We ‘guard the gates’, preferring to hire from those we’ve gotten to know, or get to know before hiring We’re constantly teaching each other and learning, because knowledge builds insight and options We’re not fans of hierarchy or titles because age or status doesn’t guarantee wisdom or creativity We do incredible work by giving smart, talented and kind people incredible freedom and responsibility We put our values into practice by using them to decide who leads, is rewarded, and is let go No rights reserved - distribution and adaption encouraged. akcg@akc.global


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2. AKCGlobal Direction akc.global Two-Year Goal – by 15 October, 2017 Maximise revenues without sacrificing values Five-Year Goal – by 15 October, 2020 Employ the fifty best people we can find globally Ten-Year Goal – by 15 October, 2027 Command influence sufficient to stop a war Strategy and planning are important, but sometimes a good compass is more valuable than a map…. No rights reserved - distribution and adaption encouraged. akcg@akc.global


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3. AKCGlobal People akc.global We ‘guard the gates’, preferring to hire from those we’ve gotten to know, or get to know before hiring No rights reserved - distribution and adaption encouraged. akcg@akc.global


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3. AKCGlobal People akc.global We’re looking for smart, socially-conscious high performers with little to no ego – “High-Capability” 1. They’re 10x (Netflix, General Electric) to 25x (Apple) to 300x (Google) more valuable than an employee of average capability in the company; 2. They can quickly step into and learn almost any role, particularly in an effectively-led team; and 3. They ‘self-manage’ much more effectively, reducing organisational burden and costs. No rights reserved - distribution and adaption encouraged. akcg@akc.global


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3. AKCGlobal People Loyalty is important, it doesn’t substitute for personification of our values; Hard work is the norm, adequate performance respectfully earns a generous severance package; Brilliant jerks deliver, they aren’t worth the cost to group effectiveness, happiness and creativity; Competition externally can be fun, when it’s within the team it just wastes energy, time and potential. A great place to work is stellar people, but while… akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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3. AKCGlobal People Employee Sign up for the newsletter, add your CV to the database, attend public events Volunteer your time to help build the business Deliver high-quality value for clients or AKCGlobal Accept an invitation from the team to join the company as a member of staff Engage and respond Join bids/ pitches akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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4. AKCGlobal Learning We’re constantly teaching each other and learning, because knowledge builds insight and options akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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4. AKCGlobal Learning Internal – Each of us shares the skills and knowledge we have in team training days to build awareness of our collective capabilities; Community – As part of TheCUBE’s co-working community, we both offer and participate in their wide range of workshops and lectures; and Strategic – AKCGlobal proactively invests in its personnel by sponsoring their external qualifications in subjects relevant to our work. Personal – AKCGlobal will reimburse up to ?10 per month to allow employees to purchase books/magazines/materials relevant to their work; akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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5. AKCGlobal Structure We’re not fans of hierarchy or titles because age or status doesn’t guarantee wisdom or creativity akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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5. AKCGlobal Structure Leaders within the company take on more responsibility for its health, and are recognisable by the regard its personnel have for them; Progression of any type – salary, position, responsibility – doesn’t follow a set path or require someone to leave that role where they excel; AKCGlobal pays employees at the top of their personal marketability; as much as a replacement would cost, and what we’d pay to keep them. One highly-capable star employee is worth more than two average ones; we invest accordingly: akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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5. AKCGlobal Structure Refactoring – Improving internal structure without changing external behaviour Pull out unused features; Removing unnecessary rules; Stop generating useless reports; Automate manual processes; Cancel unproductive meetings; Prune extraneous processes. Refactoring the common environment is everyone’s constant responsibility. Everyone. akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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6. AKCGlobal Work We do incredible work by giving smart, talented and kind people incredible freedom and responsibility akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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6. AKCGlobal Work Use your best judgement Act in the interest of the company Prevent unrecoverable disaster akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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6. AKCGlobal Work Holiday Policy Take holidays when you need them, and at times respectful of your colleagues and the work. There is no holiday allocation or tracking – work hard, work smart, deliver quality and help each other. Come back refreshed, creative and motivated (and bring candy for the rest of us). akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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6. AKCGlobal Work Expenses Policy Act in the company’s best interest. Expense what you would otherwise not spend, and travel as you would if it was your own money. Don’t create conflicts-of-interests, and disclose non-trivial gifts. Take from the company only when it’s inefficient not to, and inconsequential. akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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6. AKCGlobal Work Attendance Policy Work where and when it provides the most value to the client and company. Deliver value to the clients and company while meeting commitments, and being available to help your colleagues. Work from home, the office, or a coffee shop – be accessible on company platforms. akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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6. AKCGlobal Work Dress Policy Wear the most comfortable clothes appropriate for your work. Dress in the way that makes your brain and heart happiest, and that doesn’t distract from the value you’re adding to the client or company. akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values We put our values into practice by using them to decide who leads, is rewarded, and is let go akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values Courage Say what you think, even if it’s controversial Make tough decisions without agonising Take smart risks for common benefit Question actions inconsistent with our values akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values Honesty Speak directly and with candour Disagree without being political Say nothing about someone you’d not say to them Admit mistakes quickly akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values Impact Do amazing amounts of important work Be a consistent and reliable colleague Focus on results instead of process Bias toward action over analysis akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values Openness Listen well to understand, then react fast Be articulate and concise speaking and writing Treat people with respect independent of status Maintain calm poise under stress akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values Curiosity Learn eagerly and rapidly Teach yourself skills, knowledge and tools Contribute effectively outside your speciality Admit when you don’t know, ask to know more akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values Judgement Decide on the wisest action despite ambiguity Identify root causes of problems constructively Choose strategically what to do and not do Separate what must be done now, and improved later akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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7. AKCGlobal Values Humility Seek what is best for the client, then company Search for the best ideas without ego Make the effort to proactively help colleagues Share information, blame and credit openly akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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8. AKCGlobal Motivation “I’m here because I really wanted to work somewhere with the smartest and best people I know. I’ve met them all over the world, and many ended up here in London too. If there’s anything that we have in common, it’s that we’re constantly seeking out challenges worth solving, but those are the ones most likely to violently resist being solved. We needed our own castle to call home, so I built the business for us that I couldn’t find anywhere else.” - Alexander Knapp akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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8. AKCGlobal Motivation “I’m here because…” - [Your name] [Add your ‘Motivation’ here and update the file online for the next person!] akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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8. AKCGlobal Motivation “I’m here because…” - [Your name] [Add your ‘Motivation’ here and update the file online for the next person!] akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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AKCGlobal – Culture Deck With thanks for inspiration, examples, content, suggestions and other crazy notions to: The AKCG Team Netflix Culture Deck Valve Employee Manual HubSpot Culture Code Richard Semler, SEMCO Zappos Employee Manual Harold Saunders, The Kettering Foundation Caliginem Pervincere akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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AKCGlobal – Culture Deck Questions? akc.global No rights reserved - distribution and adaption encouraged. akcg@akc.global


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akcg@akc.global akc.global Corporate Culture ‘The Way We Do Things Around Here…’ By: The AKCGlobal Team Latest Adaptation: 16 May 2015 Permission to edit, distribute and adapt encouraged.


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