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McDONALDS LAS VEGAS, NV 4 MARCH 2015 JENN LIM CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER

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McDONALDS LAS VEGAS, NV 4 MARCH 2015 JENN LIM CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER


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QUICK POLL :)


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WE CAN ALL LIVE SUSTAINABLY HAPPY LIVES THE QUESTION IS… HOW ?


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TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE ?


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WHAT IS YOUR GOAL IN LIFE?


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“WHEN I GET _____, I’LL BE HAPPY” “WHEN I ACHIEVE _____, I’LL BE HAPPY” LOTTERY WINNERS TERMINALLY INJURED OR DISABLED OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT.


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REFLECTION HOW DID I GET HERE ? WHY AM I SO PASSIONATE ABOUT HAPPINESS?


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OH @#$%


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“A WOMAN’S DREAM CLOSET…” ZAPPOS KENTUCKY WAREHOUSE


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EXPECTATIONS EXPERIENCE EMOTIONS STORIES CULTURE PERSONAL EMOTIONAL CONNECTION


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CULTURE #1 PRIORITY?


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HOW IS CULTURE #1 PRIORITY? HIRING FOR CULTURE 5 WEEKS OF TRAINING $4000 OFFER TO QUIT ZAPPOS CULTURE BOOK


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CULTURE AND CUSTOMER SERVICE $2B* COMPANY 1999 – TODAY NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION** *GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING


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BEST WORKPLACES VS. S&P 500 GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010


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AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL LESSONS LEARNED: COMMITMENT CORE VALUES TRANSPARENCY VISION RELATIONSHIPS THE RIGHT TEAM AND CAN THEY BE APPLIED TO YOU? HOW ?


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WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US? SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…


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HAPPINESS FRAMEWORK 1 LEVERS OF HAPPINESS


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HAPPINESS FRAMEWORK 4 PARALLELS OF A GREAT BUSINESS AND HAPPINESS


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51% ? TURNOVER 22% PROFITABILITY ? 7.5YEARS HEALTHIER & LONGER LIFE HARVARD BUSINESS REVIEW JAN-FEB 2012 PURSUING HAPPINESS, LYUBOMIRSKY ET AL GALLUP 2013


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TIPPING POINT OF HAPPINESS HARVARD BUSINESS REVIEW JAN-FEB 2012


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IF RESEARCH SHOWS VISION MEANING HIGHER PURPOSE LEADS TO HAPPINESS… HOW DOES THAT APPLY TO YOU AND YOUR COMPANY?


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FIRST… THERE WAS A BOOK


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THEN… THE BUS TOUR…


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WE HEARD FROM AROUND THE WORLD UNIFIED BY THE SAME VISION NO MATTER WHAT BACKGROUND CULTURE IDEAS JOB HAPPINESS


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HOW WE CHANGE THE WORLD? PCC. PEOPLE COMPANIES COMMUNITIES


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HAPPINESS AT WORK SURVEY


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WHAT MAKES HAPPY WORK?


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HAPPINESS… DELIVERED. – TOP 20 FASTEST GROWING E-COMMERCE COMPANY


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HOW? ONE PCC AT A TIME


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HOW CAN WE HELP? FOR: CULTURE BOOK SURVEY LINK COPY OF THE PRESENTATION JOINING OUR COMMUNITY QUESTIONS JENN@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO


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BE TRUE TO OUR WEIRD SELVES IMAGINE…


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BE TRUE TO OUR WEIRD SELVES LIVE OUR VALUES, PASSIONS AND PURPOSE IMAGINE…


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BE TRUE TO OUR WEIRD SELVES LIVE OUR VALUES, PASSIONS AND PURPOSE PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS IMAGINE…


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…THEN DO. WITH HAPPINESS!


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