'

Emerging Best Practices In Social Customer Services

Понравилась презентация – покажи это...





Слайд 0


Слайд 1

UK Communication Behaviour


Слайд 2

Brands Are Waking Up


Слайд 3

216 Advisors globally Standards Are Rising


Слайд 4

Channel Behaviour


Слайд 5

Instagram


Слайд 6

Linkedin


Слайд 7

Mobile Access


Слайд 8

Where Next?


Слайд 9

Putting Social In Context


Слайд 10

Putting Social In Context


Слайд 11

The Rise Of Video


Слайд 12

Customer Effort


Слайд 13

Name Tells Users It’s A Help Service The Provision Of Customer Service Is Explicitly Mentioned in Bio Opening Hrs Are Stated Advisors' Pictures/Names Are Shown Advisors Sign Their Tweets Alternative Support Options Are Stated


Слайд 14

Name Tells Users It’s A Help Service The Provision Of Customer Service Is Explicitly Mentioned in Bio Opening Hrs Are Stated Advisors' Pictures/Names Are Shown Advisors Sign Their Tweets Alternative Support Options Are Stated


Слайд 15

Name Tells Users It’s A Help Service The Provision Of Customer Service Is Explicitly Mentioned in Bio Opening Hrs Are Stated Advisors' Pictures/Names Are Shown Advisors Sign Their Tweets Alternative Support Options Are Stated


Слайд 16

Name Tells Users It’s A Help Service The Provision Of Customer Service Is Explicitly Mentioned in Bio Opening Hrs Are Stated Advisors' Pictures/Names Are Shown Advisors Sign Their Tweets Alternative Support Options Are Stated


Слайд 17

Conversational Style


Слайд 18

1 In Rapport 2 On Brand


Слайд 19

A Culture Of Excellence


Слайд 20

Levels of Responsiveness


Слайд 21

Good Enough?


Слайд 22

Excellent!


Слайд 23

Service Specific Infrastructure


Слайд 24

Advisor Dashboard


Слайд 25

Team Leader Dashboard


Слайд 26

Twitter Facebook P2PCommunity Cross Channel Management Organised Under A System Of Unified Queuing


Слайд 27

Operational Management


Слайд 28

Scheduling Use social analytics to map traffic patterns Consider the variables Use what you’re seeing to project future workload Factor in social crisis volumes (10-1,000 volumes)


Слайд 29

Silo Busting


Слайд 30

StarHub’s Singapore Centre


Слайд 31

Wells Fargo’s Center


Слайд 32

R&D Finance Manufacturing Sales Marketing Distribution Customer Service Customer Hubs Are Strategic


Слайд 33

Command Centre 2.0 Is Coming


Слайд 34

Growth Trends


Слайд 35

Where Does The Time Go?


Слайд 36


Слайд 37

Why Does All This Remain Important?


Слайд 38


×

HTML:





Ссылка: