The Future of HR? (and what that means for OD)

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The Future of HR? (and what that means for OD) Steve Urquhart Webster University April 2014

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“The future has already arrived. It's just not evenly distributed … yet.” ?William Ford Gibson William Ford Gibson is an American-Canadian speculative fiction novelist who has been called the noir prophet of the cyberpunk subgenre. Gibson coined the term cyberspace in his short story Burning Chrome and later popularized the concept in his debut novel, Neuromancer.

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The future of HR … isn’t.

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Evolution from “Personnel office” to “Talent management” Old focus: Administration New focus: Talent supply chain

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We have SaaS, and soon we’ll have …

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Jun 1st 2013 http://bit.ly/workforcecloud

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Talent-as-a-Service, a.k.a. crowdsourcing Elance.com oDesk.com Guru.com Mechanical Turk (Amazon.com) The (Virtual) Wild West: The Disruptive Effects of Crowdsourcing http://bit.ly/virtualwildwest

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“The concept of a job, as we know it, is starting to go away.” ? Josh Bersin The End of a Job as We Know It http://bit.ly/endofjobs

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The "job," defined

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Me, Inc.

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Not jobs … (specialized) roles Expertise vs. experience Bid on work Pay to affiliate The “end of average” The End of a Job as We Know It http://bit.ly/endofjobs

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IBM “Liquid” Portal IBM BeLiquid (video) http://bit.ly/ibmliquid

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Social Peer Rating IBM BeLiquid (video) http://bit.ly/ibmliquid

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If it comes down to you vs. a robot or a computer …

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Within the next 20 years, approximately 47% of all jobs could be replaced by automation. The Future of Employment: How Susceptible are Jobs to Computerisation? http://bit.ly/oxfordfuturetech

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"The factory of the future will have two employees: a man and a dog. The man's job will be to feed the dog. The dog's job will be to prevent the man from touching any of the automated equipment." ?Warren G. Bennis

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Meet Baxter

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Meet Watson

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Understands request in context Generates and explores hypotheses against data Evaluates and validates Learns from itself! Shares with you what it “thinks” All in seconds, all in plain English Watson’s Thought Process http://bit.ly/watsonthought

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Since the Industrial Revolution began (ca.1760), new technologies have been stealing jobs People have responded by finding or inventing new jobs that contemporary technologies couldn’t do. Robots, Drones and the Uncertain Future of Work http://bit.ly/govtecharticle

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So what? The new normal is change. Roll up your sleeves. Leadership will be key. The future of HR is … you.

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QUESTIONS? Steve Urquhart @workforce101 steveurquhart@gmail.com linkedin.com/in/steveurquhart