Hire For Personality Or Attitude?

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Bret L. Simmons, Ph.D. ATDSN, December 3, 2014 Hire For Personality Or Attitude?

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www.bretlsimmons.com http://www.slideshare.net/BretLSimmons

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Why do you care?

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Job Performance Task behaviors Extra-role behaviors Withdrawal behaviors

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Personality? Attitude?

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Personality A set of relatively stable characteristics that lead to consistent patterns of behavior As a manager, how can you know or assess an individual’s personality?

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Attitude A predisposition or tendency to respond positively or negatively toward a certain situation, person, or idea. Influences an individual’s choice of action, and responses to the work environment (e.g. challenges, incentives, supervision, etc.)

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Hire For Personality Or Attitude?

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Personality or Attitude. Which is a better predictor of job performance?

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Job Attitudes Organizational commitment Job satisfaction Trust in the supervisor Justice (fairness) Engagement

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Organizational Commitment Affected by Job Satisfaction Justice I want to be here doing this work with you

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Pay Opportunity for promotion Co-workers Work itself Supervisor

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Willingness to be vulnerable to another in a situation involving risk

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Are You Trustworthy? Ability Integrity Intentions

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Master, then continuously improve your job Care about the people you work with, work for, and serve DWWSWWD Trustworthy

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Procedural Justice Consistency Transparency Voice Appeal Ethics

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Engagement: Investing the head, hands, and heart in full work performance

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Engagement Value Congruence: expect people to behave at work consistent with the highest values they espouse in themselves and others Psychological safety: trusting interpersonal relationships in fair and supportive organizational environments Core self-evaluation (personality trait): self-esteem, self-efficacy, emotional stability, locus of control

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Cause (e.g. value congruence) Effect (e.g. engagement) Outcome (e.g. performance)

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Gallup Q-12 Engagement – cause or effect? I know what is expected of me at work. I have the materials and equipment I need to do my work right. At work, I have the opportunity to do what I do best everyday. In the last seven days, I have received recognition or praise for doing good work. My supervisor, or someone at work, seems to care about me as a person. There is someone at work who encourages my development. At work, my opinions seem to count. The mission or purpose of my company makes me feel my job is important My associates or fellow employees are committed to doing quality work. I have a best friend at work. In the last six months, someone at work has talked to me about my progress. This last year, I have had opportunities at work to learn and grow.

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Hire for Personality Conscientiousness Internal locus of control Healthy self-esteem

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Summary Be clear and specific about the behaviors you want to see at work Hire for personality Develop the job attitudes that lead to performance by partnering with your employees to continually improve the work environment

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Bret L. Simmons, Ph.D. www.bretlsimmons.com Bret.simmons@gmail.com (775) 336-9576