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DevOps Means Business

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DevOps Means Business Presented by Nicole Forsgren Velasquez | Jez Humble | Nigel Kersten | Gene Kim Findings From Puppet Labs State Of DevOps 2014 Velocity Conference, Santa Clara June 26, 2014 Puppet Labs Webinar 2014 State of DevOps


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Puppet Labs Webinar 2014 State of DevOps Agenda Demographics Key Findings Survey Methodology and Analysis IT Performance Organizational Culture Job Satisfaction Big Surprises Future Plans Q&A


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Gene Kim Multiple award-winning CTO, researcher and co-author of The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win. First time Google Slides user. Presenters Nicole Forsgren Velasquez Professor at the Huntsman School of Business at Utah State University. IT impacts, knowledge management, and analytics consultant and researcher. Stats ninja. Jez Humble Principal at Thoughtworks, Lecturer at UC Berkeley, co-author of Continuous Delivery, and accomplished procrastinator. Nigel Kersten CIO at Puppet Labs and responsible for IT/Operations there. Almost fully recovered sysadmin. Puppet Labs Webinar 2014 State of DevOps


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Puppet Labs Webinar 2014 State of DevOps 9,200+ Respondents from 110 countries, across all industries Demographics


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27% of responses from companies with 500 to 9,999 employees Size of Organization Puppet Labs Webinar 2014 State of DevOps


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Puppet Labs Webinar 2014 State of DevOps Size of Infrastructure 51% of respondents said their infrastructure included <500 Servers


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Puppet Labs Webinar 2014 State of DevOps Departments 16% identified as DevOps Department


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2012 2013 2014 DevOps Grows Up What is devops? DevOps adoption is accelerating. Holy cow! DevOps works! Puppet Labs Webinar 2014 State of DevOps


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Why I Care: IT Performance Matters Puppet Labs Webinar 2014 State of DevOps


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Cross-population Studies Tradeshows Industry Press Blogosphere Vendors Consultants Industry Analyst Anecdote Peer Recommendation Prior Experience ROI Story Best Practice Benchmark Population Study Academic Study Intuitive Analytical We Are Here


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High-performing IT Orgs are More Agile Puppet Labs Webinar 2014 State of DevOps 30x 8,000x more frequent deployments faster lead times than their peers


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High-performing IT Orgs are More Reliable Puppet Labs Webinar 2014 State of DevOps 2x 12x the change success rate faster mean time to recover (MTTR)


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Firms with high-performing IT orgs are winning more likely to exceed profitability, market share & productivity goals Puppet Labs Webinar 2014 State of DevOps 2x higher market capitalization growth over 3 years* 50%


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How We Collected Responses Puppet Labs Webinar 2014 State of DevOps Snowball Sampling


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Questions We Asked Puppet Labs Webinar 2014 State of DevOps Likert-type questions give us a more nuanced measurement.


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Latent Constructs Puppet Labs Webinar 2014 State of DevOps Some things can’t be measured directly, like happiness. “Happiness Statistics” by Andrew Tarvin is licensed under CC BY 2.0


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Quantifying IT Performance Puppet Labs Webinar 2014 State of DevOps Deploy 30X more frequently with 50% fewer failures Deploy Frequency Mean Time to Recover (MTTR) Lead Time for Changes


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Categorizing Companies: High, Medium, Low IT Performance Puppet Labs Webinar 2014 State of DevOps Deploy Frequency Mean Time to Recover (MTTR) Lead Time for Changes MTTR Lead Time Deploy Frequency High-performing IT orgs Medium-performing IT orgs Low-performing IT orgs


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Puppet Labs Webinar 2014 State of DevOps Practices Correlated with IT Performance Metrics


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Puppet Labs Webinar 2014 State of DevOps Practices Correlated with IT Performance Metrics


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Puppet Labs Webinar 2014 State of DevOps Practices Correlated with IT Performance Metrics


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Puppet Labs Webinar 2014 State of DevOps Practices Correlated with IT Performance Metrics


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Puppet Labs Webinar 2014 State of DevOps Top Predictors of IT Performance Peer-review of production changes (vs. external change approval) Version control of all production artifacts Proactive monitoring of the production environment High trust culture Win-win relationship between Dev, Ops and Infosec High job satisfaction


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Puppet Labs Webinar 2014 State of DevOps Feedback Loops Source: Elisabeth Hendrickson: Care And Feeding Of Feedback Loops


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Puppet Labs Webinar 2014 State of DevOps Organizational Culture 15% 52% 33%


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Puppet Labs Webinar 2014 State of DevOps Organizational Culture Resources http://www.thisamericanlife.org/radio-archives/episode/403/nummi http://sloanreview.mit.edu/article/how-to-change-a-culture-lessons-from-nummi/ Read Toyota Kata by Mike Rother


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Puppet Labs Webinar 2014 State of DevOps Job Satisfaction Job satisfaction is the # 1 predictor of organizational performance! Top Predictors of Job Satisfaction High-trust organizational culture Climate of learning Win-win relationships between ops, dev and infosec teams Proactive monitoring and autoscaling Use of version control for all production artifacts Automated testing


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Gene Version control of the environment is more important than version control of the code! There’s never been a better time to know statistics Jez Whether or not you have an integration or stabilization phase has zero impact on IT perf Peer review is more effective than CAB Surprises Puppet Labs Webinar 2014 State of DevOps


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Can Large Orgs Be High Performers? Puppet Labs Webinar 2014 State of DevOps Yes. But orgs with 10,000+ employees 40% less likely to be high performing vs. 500 employee orgs…


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Can Large Orgs Adopt These Practices? Puppet Labs Webinar 2014 State of DevOps Yes! (Automated testing, Continuous integration, proactive monitoring…) The only practice not being adopted is Peer Review vs. Change Approval!


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Nicole DevOps practices and IT performance impact organizational performance Change fail rate wasn’t part of IT performance Nigel Forming new DevOps teams and giving people DevOps titles is successful in practice Surprises Puppet Labs Webinar 2014 State of DevOps


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Collect more stock tickers! 2014-15 research goals What do you want to know? Put your ideas and problems you want to explore in this Google+ Community:http://bit.ly/FutureStateOfDevOps Puppet Labs Webinar 2014 State of DevOps Future Plans


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O&A bit.ly/puppetquestions


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Sept 3-4 | FlowCon FlowCon brings together technologists and industry leaders passionate about innovation through continuous delivery, continuous design, and lean product development. Register at http://flowcon.org/ Sept 23-24 | PuppetConf Join us for the IT automation event of the year. Register now to save $249. http://puppetconf.com Oct 21-23 | DevOps Enterprise Summit A conference for horses, by horses, featuring Macy’s Disney, GE Capital, and more. Register at http://devopsenterprise.io/ Nov 9-14 | LISA ‘14 Systems engineering and ops professionals share real-world knowledge about designing, building & maintaining critical systems. https://www.usenix.org/conference/lisa14 Puppet Labs Webinar 2014 State of DevOps Upcoming Events


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Resources Download the 2014 State of DevOps Report: http://puppetlabs.com/2014-devops-report Pre-order Jez’s forthcoming book Lean Enterprise: Adopting Continuous Delivery, DevOps, and Lean Startup at Scale: http://amzn.com/1449368425 Sign up for Gene’s newsletter to receive a sample chapter of his forthcoming book DevOps Cookbook: http://itrevolution.com/blog


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