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Cisco Smart Net Total Care Decrease Network Risk with Alert Management Presented by: Gary Blandino
Upcoming Sessions Simple Steps to Saving Time on TAC Calls May 7 Network Forecasting: Useful Tools to Plan Ahead June 4 Get Visibility into Your Network On Demand:
Today’s Session Will Focus On: Reducing network risk through effective and efficient alert management
How do you track and manage alerts today?
Manual Alert Tracking Methods One-off email notifications Discovery through TAC Cisco support community
Types of Alerts
Challenges of Alert Management Receiving too many alerts Identifying impacted devices Prioritizing alerts Dedicating too many hours for alert management
Smart Net Total Care Delivers Install Base Visibility Contract Status EOX Info & Details Delta Reports Relevant Product Alerts Covered/Uncovered Devices
Smart Net Total Care Portal
Do you have a method for tracking PSIRT alerts?
Prioritizing Alerts Security vulnerabilities Business impact Equipment costs Device location Product lifecycles
See Alerts Relevant to Your Cisco Devices A complete view of product alerts relevant to your Cisco devices Easily drill down for more details
View Detailed Alert Information Easily drill down to find all details of an alert.
View Status Updates and Notes View notes on remediation actions
40% Consistent device tracking and up-to-date maintenance reduce the chance of network outages by 40 percent. Reduce the Chance of Network Outages
Quick Tips for Tracking Alerts Develop a consistent process for reviewing your alerts Prioritize alerts according to your specific business needs Develop a clear and concise list of actionable alerts
Quick Tips for Tracking Alerts Record how you have responded to each alert Maintain detailed records Use a delta report to keep track of changes
Summary of Alert Management Benefits Proactively identify issues Determine which alerts apply your Cisco devices Prioritize alerts View actions for remediation Track and manage alerts Identify old versions of software
Get a Personalized Demo Questions? Contact us today @ firstname.lastname@example.org Schedule a Demo today! demand.cisco.com/SNTC3