CeBIT 2014 Social Business Keynote: Digital Transformation Finding Patterns that Accelerate Business Performance

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Sameer Patel, Senior Vice President & GM, Enterprise Social Collaboration Software, SAP CeBIT 2014 Social Business Keynote: Digital Transformation Finding Patterns that Accelerate Business Performance

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We’re at a pivotal moment. 50 years of digital transformation completed.

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* IDC, Aberdeen ** Mary Meeker’s Internet Trends, 2013 Mobile traffic as a percentage of Internet traffic is growing 1.5x per year ** Amount of data stored is doubling every 18 months * 1.3 billion people on business and social networks today This was real.

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…or did we simply digitize? But was this digital transformation?

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…why does the average worker still spend 28% of their time managing e-mail and 20% looking for internal information/colleagues? If we have digitally transformed how we work.…

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If we have digitally transformed how we sell…. …why is it that 65% of a sales rep’s time is still not spent selling?

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…why do only 7% of consumers say that customer service experiences exceed expectations? If we have digitally transformed how we serve customers… Source: Echo 2012 Global Customer Service Barometer

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…why does it still cost $1,398 to create one learning hour of content? If we have digitally transformed how we learn.…

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…then why do 43% of companies still not have complete information on suppliers? If we have digitally transformed how we procure…. Source: Aberdeen group “Measuring Performance While Mitigating Risk”

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* Repeatability, Chris and James Allen, 2012 ** What’s the Future of Business, Brian Solis, 2013 Digitizing was comprehensive but transformation was spotty. New growth initiatives – organic or by acquisition – have success rates of only about 20-25%* And over 40% of companies that were at the top of the Fortune 500 in 2000 were no longer there in 2010 ** Just 9% of global companies have been able to achieve more than a modest level of sustained and profitable growth over the last decade * Repeatability was missing.

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Processes are ad hoc Systems are fragmented Data creates chaos Companies are struggling to find their patterns because…. ….we simply copied the analog world Expertise networks are disconnected

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This...Is… not Transformation

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The critical questions we must ask to find patterns that accelerate performance. To truly transform we need to look for and institutionalize repeatable patterns. Designed for Me Network- aware Flexible Repeatable Work Patterns

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Is it repeatable? Connect the dots between people, processes, data, and applications Get the full picture

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Is it flexible? Speed of the cloud but with the flexibility to differentiate and win Real time adaptable platform to conform to your needs

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stock-photo-2670389-zen-garden.jpg Is it designed for me? Move from the “systems web” to the “me web” Is the Experience Simple

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Instantly wrap your network of employee, customer and partner experts around the problem or opportunity. Is it network aware? Extend your reach

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This…is Transformation

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Work Patterns is here. Today. From SAP. 12M+ SAP Jam subscribers + Real time HANA Cloud Platform Designed for adoption - Function-first, Social- second Centered around you – in your apps, devices and networks Industry focused - to drive competitive advantage You digitized data, process, and access to experts for 50 years. Work Patterns now helps you transform. Start.

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Thank You sap.com/jam

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