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BARRIERS TO COMMUNICATION
WHAT IS COMMUNICATION ???
COMMUNICATION IS THE ART OF TRANSMITTING KNOWLEDGE, IDEAS, INFORMATION AND THOUGHTS FROM ONE PERSON TO ANOTHER. THE TRANSFER SHOULD BE SUCH THAT THE RECIEVER UNDERSTANDS THE MEANING AND THE INTENT OF THE MESSAGE AND GIVE PROPER FEEDBACK
??? IMPORTANCE ??? Necessary for planning Understanding each other Establishment of effective leadership Increases Efficiency Basis of Decision-making Smooth Working of Enterprise Motivation Co-ordination
BARRIERS There are three levels at which communication takes place Noticing is done with the senses, and is at the physical level Understanding is at the level of intelligence Acceptance is at the emotional level Anything that hinders the process of communication at any of these levels is a barrier to communication Barriers to communication can be defined as the aspects or conditions that interfere with effective exchange of ideas or thoughts.
FACTORS Environmental Technological Organizational Jargons External Noise Emotions Distance Personal Interests Halo Effect Misinterpretation Fear Stress Status Chain of command Trust Issues Negative Self Image
CLASSIFICATION OF BARRIERS PHYSICAL BARRIERS SEMANTIC AND LANGUAGE BARRIERS SOCIO-PSYCHOLOGICAL BARRIERS ORGANIZATIONAL BARRIERS CROSS-CULTURAL BARRIERS
Faulty Organizational Structure Large working area Closed office doors Separate areas for people of different status It forbids team member from effective interaction with each other.
Noise Physical noise (outside disturbance) Psychological noise (inattentiveness) Written noise (bad handwriting/typing) Visual noise (late arrival of employees)
Time and Distance Improper Time Defects in Medium of communication Network Facilities Mechanical Breakdowns
Information Overload Piling up of tasks due to improper time management. Excess number of people assigned for same task Work overload/Information duplication.
SEMANTIC & LANGUAGE BARRIERS Those who speak do not know Those who know do not speak - Random Japanese Guy
SEMANTICS What do you mean by SEMANTICS? Why is SEMANTICS required? When does SEMANTIC BARRIER arises?
SIMILAR SOUNDING WORDS These words are known as Homophones Pronunciation Spelling Meaning Examples: pale/pail alter/altar buy/bye/by rain/reign
WORDS HAVE MULTIPLE PRONUNCIATIONS These words are known as Homographs Spelling Pronunciation Meaning Examples The bandage was wound around the wound. We must polish the Polish furniture. He could lead if he would get the lead out.
WORDS HAVE MULTIPLE MEANING These Words are also known as homonyms Spelling Pronunciation Meaning Examples Never desert your friends in the desert. Close the window before the bee gets too close
DENOTATIONS AND CONNOTATIONS Denotation: The literal meaning of a word Connotaions: The emotions and associations connected to a word Favourable Connotation: 'honest', 'noble', 'sincere’ Unfavourable Connotation: 'cowardly', 'slow', 'incompetent‘ Examples: They gave us cheap stuff. At this shop, they sell things cheap
LANGUAGE BARRIERS Different Languages No Clarity in Speech
LANGUAGE BARRIERS Using Jargons Not being specific
What is Pyschological barrier? Psychological barriers can be described as the cause of distorted communication because of human psychology problems.
Psychological barriers Attitude and opinions: Emotions Filtering and distortion of message Status difference In attention Closed mind Fields of experience
Others include: Group identification Self-image Premature evaluation Distrust Poor retention
Cross Culture Communication Meaning of Cross Culture Communication Understanding different cultures facilitates Cross Culture Communication Components of Cross Culture Communication
Different Cross Cultural Barrier Language Values
Different Cross Cultural Barrier Social Relation Concept of time
Different Cross Cultural Barrier Concept of space Gestures
Organizational barriers Loss or distortion of messages as they pass from one level to another Filtering of information according to one’s understanding/interpretation Messages not read completely or not understood correctly Deliberate withholding of information from peers perceived as rivals Information gap if upper level does not know the true state of affairs
….cont Lack of communication policy Authoritarian attitude of management Poorly Defined Authority and Responsibility Too Many Levels in Organization Structure Insufficient Communication Training
Overcoming Communication Barriers Individual Skills Active listening Select the appropriate channel for the message Make a special effort to understand each other's perspective Managers should practice MBWA.
Overcoming Communication Barriers Organizational Actions Create a climate of trust and openness Develop and use formal information channels in all directions Encourage the use of multiple channels including formal and informal communications The organizational structure should fit communication needs.
Ways To Overcome Barriers to Communication- For Physical Barriers- Appropriate Seating Arrangement Ensure Visibility & Audibility Environmental Comfort Minimise Visual/Oral Distractions For Semantic Barriers- Use of Simple Language Symbols & Charts Active Listening/ Constructive feedback
Contd.. For Socio-Psychological Barriers- Calling Attention & Motivation Assistance & Sympathy For Cross Cultural Barriers- Understanding of Traditions & Customs Information of all Sides of Culture
Contd.. For Organisational Barriers- Simple Organisational Structure Avoiding Information Overload Flexibility in Meeting Targets