'

CUSTOMER INTERVIEWS ARE IMPORTANT

Понравилась презентация – покажи это...





Слайд 0

CUSTOMER INTERVIEWS ARE IMPORTANT


Слайд 1

BEFORE


Слайд 2

NOW


Слайд 3

Lead Prototyper at Manulife RED Lab (Communitech, Kitchener) BSc Comp Sci / MBA 4 years in startups 4 years in large orgs ALI RUSHDAN TARIQ @alirtariq www.artariq.com Best Practises of Customer Interviews


Слайд 4

3 Stages of Interviews Pre-Interview Interview Post-Interview Prepare Empathize + Learn Reflect + Adjust


Слайд 5

Pre-Interviews WHO - Go for a SPA treatment WHAT - Prepare your interview WHERE - Choose the right environment


Слайд 6

Segment 1 Segment 2 Segment 3 A vague group of seemingly connected customers Results: conflicting/unclear


Слайд 7

Segment 1 Segment 2 Segment 3 Results: patterns emerge


Слайд 8

SPA Treatment Wedding videographers Real estate agents Hobbyists =12 = 3 = 8 1: 100s 2: 10,000s 3: MMs 1: -$ or -P 2: $ or $ 3: +$ or +P 1: Weeks 2: Days 3: Hours by Justin Wilcox


Слайд 9

PREP Decide before-hand what you want to know List your riskiest assumptions Set success criteria, e.g. “We expect 6 out of 15 people to not floss because they hate the experience of it.” Write a loose script


Слайд 10


Слайд 11

Choose the env The closer to the interviewer the better Ideally, you want to be in their natural environment Fish where the fish are (and do not fish where there are no fish)


Слайд 12


Слайд 13

In-Interview Don’t ask leading questions Don’t ask about future actions - ask about past (& present) Pay attention to Say, Think, Do, Feel Take notes (recorder or written by your partner) Ask for referral


Слайд 14

Leading questions can hurt


Слайд 15

Tell me about the last time you … What was the hardest thing about …


Слайд 16


Слайд 17

Ideally, someone should take notes for you If not, then try to voice record If not, then write your notes after


Слайд 18

Blueprint Short intro Brief description of your intent Warm up questions (“what do you do?”) Ask for a story Ask about riskiest assumptions Dig in! Ask for referral Thank them


Слайд 19

Post-Interview Thank the interviewee (and ideally reward them) Review notes Adjust accordingly


Слайд 20

Offer something in return for people’s time (Coffee / early access / praise)


Слайд 21


Слайд 22

SAY THINK FEEL DO


Слайд 23


Слайд 24


Слайд 25

3 Stages of Interviews Pre-Interview Interview Post-Interview Prepare Empathize + Learn Reflect + Adjust


Слайд 26

ALI RUSHDAN TARIQ @alirtariq www.artariq.com Lets connect


×

HTML:





Ссылка: