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The Collaborative Future of Technology and Leadership Kyle Lacy Director, Global Content & Research Salesforce Marketing Cloud Jason Miller Senior Director, Global Content Marketing LinkedIn
Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Kyle Lacy Director, Global Content & Research Salesforce Marketing Cloud
Jason Miller Senior Content Marketing Manager LinkedIn Marketing Solutions
985 Senior Marketers 510 B2B 475 B2C
1. The Customer Journey Takeover
2. Moving from Information to Insights
It starts with data and ends with the experience. @kyleplacy
17% have fully integrated customer data across the organization 97% are successfully creating a cohesive customer journey
We must move from numbers keeping score to numbers that drive better action. David Walmsley, Head of Multichannel, Marks & Spencer @kyleplacy
3. All Businesses are Mobile Businesses—Or At Least They Should Be.
Mobile Penetration Rate (Total Population)
Smartphone massive growth potential with only 30% of total market. Mary Meeker’s 2014 Internet Trends Report @kyleplacy
50% of B2B marketing leaders don’t plan on using mobile in their strategy @kyleplacy
Mobile is Accelerating Content Consumption
70% of clicks from Sponsored Updates will come from mobile. Most important, make sure your landing page is mobile responsive—otherwise you are wasting leads
4. Focus on the Customer. Period.
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Moving from push to personalize.
5. Collaborating, Enabling and Preparing the Future
Percent of Marketers Rating Cross-Functional Relationships as Absolutely Critical/Very Important 86% Head of Sales CEO Head of Product COO CFO 78% 70% 67% 56% 37% CIO
6. The Team of the Future
31 The four unique band members work together to deliver an amazing product. Lays Groundwork Fuels Content Fuels Demand Gen
32 They consistently deliver content that their fans want to consume and share.
33 Their PR efforts guide their vision as the hottest band in the world.
They deliver amazing experiences on tour (Event Marketing)
They built a thriving community.
“People want a thrill, people want a spectacle and people love to be entertained.”
B2B Recommendations Map the customer journey. Of the 510 senior-level marketers surveyed, 37% had adopted the term customer journey into their overall business strategy, compared to 42% of B2C senior-level marketers. Prioritize mobile strategy. There are already billions of smartphones in the world, but more importantly, those smartphones are creating hundreds of trillions of data points by the second. B2B marketers currently aren’t adopting mobile marketing strategies at a high rate (61% don’t plan to use SMS or location-based tracking for marketing, and 53% don’t plan to use push notifications). Test new tools. Marketing automation, videos, content marketing, guided selling, and landing pages are the most effective channels and strategies that B2B marketers can leverage.
B2C Recommendations Maintain a customer journey focus. B2C companies are on the right path when it comes to the customer journey; more B2C companies than B2B are using the term “customer journey,” and their definitions of the customer journey included customer-centric concepts like path, experience, and customer. Rely on SEO/SEM, content marketing, and email as the workhorses of B2C. These three channels ranked most effective for B2C marketing leaders among all digital channels. Close the data integration gap. Sixty-five percent of B2C marketing leaders say they have only partially integrated customer data across the organization (between sales, ops, customer service, marketing, and so on).
w www.welcometothefunnel.com Thank You