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Building a High Performance Community Team
Jennifer Sable Lopez
Director of Community at Moz
@jennita
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2011
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2011
2012
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2011
2012
2013
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2011
2012
2013
2014
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2011
2012
2013
2014
Today
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Start with YOU
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Understand your goals
@jennita #CMXSummit
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Focus on your strengths
@jennita #CMXSummit
http://mz.cm/1LlTfB3
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Gallup StrengthFinder
@jennita #CMXSummit
https://www.gallupstrengthscenter.com/
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Gallup StrengthFinder
@jennita #CMXSummit
What? But you’re a community manager!
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Break up tasks by type
@jennita #CMXSummit
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Create a calendar
@jennita #CMXSummit
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Create backups & train
@jennita #CMXSummit
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Use this template
@jennita #CMXSummit
http://mz.cm/personaltasks
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Take an actual vacation
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Use this process with the team
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Love/Like/Hate
@jennita #CMXSummit
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Learn each person’s tasks
@jennita #CMXSummit
Painful process caused this “hate”
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Learn each person’s tasks
@jennita #CMXSummit
We found tasks that weren’t needed!
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Discover openings
@jennita #CMXSummit
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Discover openings
@jennita #CMXSummit
Someone out there who *loves* this?
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Break down team tasks
@jennita #CMXSummit
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Backups for EVERY task
@jennita #CMXSummit
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Download this template
@jennita #CMXSummit
http://mz.cm/teambackup
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Get your job done AND have a life
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Now you can GROW the team
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No budget?
Find someone internal!
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What skillsets are needed?
@jennita #CMXSummit
Remember these?
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Too task focused?
@jennita #CMXSummit
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Too task focused?
@jennita #CMXSummit
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Continuous Process
@jennita #CMXSummit
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Know yourself
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Know yourself
Know the team
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Know yourself
Know the team
Grow the team
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Lay the foundation
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Build your high performing Community team
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Personal Task Worksheet http://mz.cm/personaltasks
Team Backup Worksheet http://mz.cm/teambackup
Gallup StrengthFinder Test https://www.gallupstrengthscenter.com/
Resources
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Jennifer Sable Lopez
Director of Community at Moz
@jennita
Thank You
