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Turn Holiday Shoppers into Year-Round Brand Advocates

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#CorvisaTalk Turning Holiday Shoppers Into Year-Round Brand Advocates Special co-host: @MJohnsonLoyalty from Loyalty360


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Inbound customer service and support requests via mobile app will increase 38% in the next 12–18 months. Source: https://www.salesforce.com/blog/2015/11/shareable-customer-service-stats-holidays.html #CorvisaTalk


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3 in 5 Americans (59%) would try a new brand or company for a better service experience. Source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/ #CorvisaTalk


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On average, loyal customers are worth up to 10 times as much as their first purchase. Source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/ #CorvisaTalk


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High performers are nearly 2x more likely than underperformers to say that customer service is 100% the responsibility of the entire company. Source: https://www.salesforce.com/blog/2015/11/shareable-customer-service-stats-holidays.html #CorvisaTalk


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The use of social media monitoring technologies by customer services teams will increase nearly 2x in the next 12–18 months. Source: https://www.salesforce.com/blog/2015/11/shareable-customer-service-stats-holidays.html #CorvisaTalk


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