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Reimbursing Chronic Care Management (CCM) Wednesday, October 29th, 2014 Disclaimer: Nothing that we are sharing is intended as legally binding or prescriptive advice. This presentation is a synthesis of publically available information and best practices.
The concept has always sounded simple; reduce costs and improve care.
It’s been proven that Care Management of chronic disease accomplishes both, so why were Care Management programs unpopular? Lack of Payment Most payers bundle payment for non-face-to-face interaction. Costs Staff Technology Time Software Limitations Care Management limitations in PM systems and integrated tools were lacking
Is there any clearer message? CMS will be reimbursing providers for Care Management services Effective January 1, 2015. CMS acknowledged that 75% of our healthcare spending is directly related to chronic conditions. It sends a clear message that the costs associated with chronic disease drives the decision to encourage care management in our society.
Non-face-to-face (NF2F) Often times, the following items below were viewed as bundled into the E&M codes. It has since been recognized that the items were under valued and an important part of the care management of the patient: Work that includes answering patient phone messages Work that includes answering patient electronic messages Sorting through formulary changes Responding to labs or consultation recommendations Providing weekend coverage. Providing night emergency coverage
The Policy No Longer Bundled When billed with the following services: E&M AWV IPPE Separate payment for non-face-to-face chronic care management services for Medicare beneficiaries Bundled When Billed with the following services: Home Health Hospice TCM Nursing Home Criteria Medicare patient Expected to live 12 months or until death Multiple, significant chronic conditions (two or more)
Reimbursement Reimbursement Roughly $42.00 Subject to Co-Payment Time Based- 20 Min HCPCS Code to be released in November Submission Once per month, per qualified patient provided that medical needs of the patient involve the following as it relates to the care plan: Establishing Implementing Revising Monitoring
Requirements Documentation in the patient’s medical record that all of the chronic care management services were explained and accepted by the patient Document Time and Service Provided A written agreement that electronic communication of the patient’s information with other treating providers is part of care coordination Information about the availability of the services from the practitioner A written or electronic copy of the care plan that is provided to the beneficiary and recorded in the electronic health record (EHR).
Stipulated Services Though it’s anticipated that there will be additional requirements forthcoming, the list below are identified as expectations for CCM: Continuity of care with a clinician or practice Care management that provides the following: A systematic assessment of medical, functional, and psychosocial needs A system-based approach for timely delivery of preventive services Medication reconciliation prescription and nonprescription review of interactions and adherence
Stipulated Services The creation of an updatable patient-centered plan of care Management of all care transitions An EHR that is available 24/7 to both the the caregiver as well as the patient. Opportunities for patient-to provider communication via telephone or secure asynchronous NF2F messaging
Where do you begin? Identify patients that meet the minimum criteria Begin the communication Establish your written protocols Identify the appropriate staff who comprise your clinical care management team. Pursue PCMH designation Establish your strategy