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organisational challenge

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organisational challenge Service design & the May 2014 presentation Service Design in Government 7 December, 2014 Livework © 2013


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Livework © 2013 2 government organisations Service design context The world of the citizen Service


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Livework © 2013 3 government organisations Service design context The world of the citizen Service lifecycle experience relationships


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Understand Service design? 7 December, 2014 Livework © 2013 service users


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Understand Service design? 7 December, 2014 Livework © 2013 user experiences


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Understand Service design? 7 December, 2014 Livework © 2013 journeys


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Understand Service design? 7 December, 2014 Livework © 2013 interactions


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Livework © 2013 8 government organisations Service design context The world of the citizen Service lifecycle experience relationships


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Livework © 2013 9 government organisations Service design context The world of the citizen Service experiences interactions


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Imagine new Service design? 7 December, 2014 Livework © 2013 experiences


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Imagine new Service design? 7 December, 2014 Livework © 2013 interactions


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Imagine new Service design? 7 December, 2014 Livework © 2013 service systems


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Test new Service design? 7 December, 2014 Livework © 2013 experiences


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Test new Service design? 7 December, 2014 Livework © 2013 interactions


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Test new Service design? 7 December, 2014 Livework © 2013 systems


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Livework © 2013 16 government organisations Service design context The world of the citizen Service journeys interfaces


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Livework © 2013 17 government organisations Service design context The world of the citizen Service systems people Policy Process procedures practice Principles


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Understand Government organisations 7 December, 2014 Livework © 2013 the organisation


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Build strong Government organisations 7 December, 2014 Livework © 2013 principles


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Help organisations Government organisations 7 December, 2014 Livework © 2013 align process with citizens


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Engage people Government organisations 7 December, 2014 Livework © 2013 in future service vision


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Work with Government organisations 7 December, 2014 Livework © 2013 day-to-day practice


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Navigate policy Government organisations 7 December, 2014 Livework © 2013


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Connect Government organisations 7 December, 2014 Livework © 2013 Digital to IT


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Ben Reason Livework © 2013 7/12/14 ben@liveworkstudio.com 07989524789


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