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Digital Transformation in Governments

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Forget disruption it’s time for Transformation Dado Van Peteghem


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@dadovanpeteghem founding partner Duval Union Consulting @dadovanpeteghem


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The Speed of Change… Mobile Social Digital Analogue Connected (internet)


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I skipped 50 slides about Uber, Airbnb, Tesla, … @dadovanpeteghem


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@dadovanpeteghem


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We are focussing too much on 'disruption' @dadovanpeteghem


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Disruptors play a totally different game…. VENTURE CAPITAL @dadovanpeteghem GLOBAL SCALE DIGITAL BY DEFAULT


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Years from founding to $1B valuation 98 PRADA HARLEY DAVIDSON 86 24 NIKE 8 PAYPAL 6 EVERNOTE 3 TWITTER INSTACART 1 @dadovanpeteghem


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We are overhyping Silicon Valley @dadovanpeteghem #DF2015


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You can be inspired… but watching Messi everyday
 won't make you a great player… @dadovanpeteghem


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Hitting the ball will @dadovanpeteghem


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We need to start doing things. "But we already have a plan!" @dadovanpeteghem


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We need to do more. @dadovanpeteghem


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Digital Transformation A model to master digital disruption. digitaltransformationbook.com @dadovanpeteghem


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Why should you transform? @dadovanpeteghem


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1. TO SURVIVE 70 Over the last 50 years, the average lifespan of companies shrunk from 60 to 18 years. 15 1960 @dadovanpeteghem 2025 S&P 500 - Standard&Poor’s


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2. TO BECOME EFFICIENT @dadovanpeteghem


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2. TO BECOME EFFICIENT @dadovanpeteghem


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3. TO ATTRACT TALENT @dadovanpeteghem


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3. TO ATTRACT TALENT @dadovanpeteghem


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What needs to be transformed? @dadovanpeteghem


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The 7 layers of Digital Transformation Know where to start… CITIZEN
 EXPERIENCE INFRASTRUCTURE LEADERSHIP &
 CAPABILITIES CULTURE BUSINESS MODEL PROCESSES ORGANIZATION @dadovanpeteghem


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To know where to start… Indicate where you are hurt most. Tackle that one first. @dadovanpeteghem


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How can you transform? @dadovanpeteghem


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CITIZEN
 EXPERIENCE 1. Forget ideas Start solving problems @dadovanpeteghem


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Stop looking at technology WHAT CAN WE DO WITH BEACONS? @dadovanpeteghem SO HOW ABOUT VIRTUAL REALITY? DON’T WE NEED A MOBILE APP? SHOULDN’T WE USE DRONES?


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Stop looking for ideas @dadovanpeteghem


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If your idea failed, it’s because it didn’t solve an important problem for a large enough audience @dadovanpeteghem


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Start solving problems @dadovanpeteghem


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Problem Transformation Canvas TECHNOLOGY CHANGE CURRENCY PROBLEM (benefits) What technology is most suited and relevant to build this? PRODUCT OR SERVICE What are the benefits and are they strong enough to have people change their preference? What could eventually be the product or service that we are selling? What problem are we solving and for who? What are the basic emotions that problem and solution are addressing? EMOTIONS FUNCTIONS What are the different functions a customer would expect this solution to have? What is the overall solution that would fix this problem? SOLUTION @dadovanpeteghem


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digital
 First @dadovanpeteghem > digital
 Only


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It’s time to become 
 DIGITAL BY DEFAULT


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CULTURE 2. Involve everyone Intrapreneurship @dadovanpeteghem


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FROM day-to-day zombification @dadovanpeteghem TO creating momentum


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Everybody can have your 
 “one million dollar” solution @dadovanpeteghem


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Imagine that Sony didn’t let Ken Kutaragi work on its idea… @dadovanpeteghem


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@dadovanpeteghem


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Or that Google didn’t let Paul Buchheit work on its idea… @dadovanpeteghem


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@dadovanpeteghem #DF2015


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In 1975, this Kodak employee invented the digital camera. His bosses made him hide it. @dadovanpeteghem


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You need a culture that stimulates & rewards employees to think like intrapreneurs. @dadovanpeteghem


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Disproportionate autonomy is what people need to succeed @dadovanpeteghem


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@dadovanpeteghem kickbox.adobe.com


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BUSINESS MODEL 3. Disrupt your business model before somebody else does @dadovanpeteghem


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If we don’t create the thing that kills Facebook, someone else will. “Embracing change” isn’t enough. It has to be so hardwired into who we are that even talking about it seems redundant. The internet is not a friendly place. Things that don’t stay relevant don’t even get the luxury of leaving ruins. They disappear. Facebook Little Red Book @dadovanpeteghem


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Subscription Model HELLOFRESH The Ecosystem APPLE On Demand UBER The Pyramid Freemium Model DROPBOX 10 HYPER DISRUPTIVE BUSINESS MODELS AMAZON FACEBOOK Access over Ownership ZIPCAR Market Place ALIBABA Experience @dadovanpeteghem Free Model Hyper Market TESLA ZALANDO


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@dadovanpeteghem


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@dadovanpeteghem


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The French government has partnered with Cisco to try 
 to become the European leader in Digital Transformation. They want to achieve 3 goals: 1. Educate 200K people 
 in 3 years for digital roles. 2. Pilot a smart city project 
 in a French city. 3. Support digital innovation through $100M in investments in French start-ups by Cisco. gouvernement.fr/en/partnership-between-the-state-and-cisco-the-american-ceo-who-chose-france


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The Spanish government is partnering with Huawei to improve its digital 
 transformation efforts and stimulate Spanish companies to help develop smart cities. pr.huawei.com/en/news/hw-443315-promotedigitaltransformation


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ORGANIZATION 4. Digital in the core of your organization @dadovanpeteghem


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From Digital on the side @dadovanpeteghem


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To Digital in the core @dadovanpeteghem


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Digital Transformation @dadovanpeteghem … HR Sales Customer care Communicatoin Digital Marketing … HR Sales Customer care Communication


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Go for garage innovation DISRUPTION @dadovanpeteghem TRANSFORMATION ACCELERATION


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Build garages Participate in garages Buy garages @dadovanpeteghem


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GOOGLE CAPITAL G
 O
 O
 G
 L
 E GOOGLE VENTURES GOOGLE X @dadovanpeteghem


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Build garages Participate in garages Buy garages @dadovanpeteghem


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@dadovanpeteghem


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bmwstartupgarage.com @dadovanpeteghem #DF2015


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Build garages Participate in garages Buy garages @dadovanpeteghem


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Ahold buys Bol.com for 350 million euro: ‘logical acquisition’ @dadovanpeteghem


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PROCESSES 5. Ship it! Seriously, ship it! @dadovanpeteghem


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We plan for 2020 while we could be in trouble by 2017 @dadovanpeteghem


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TOMORROW STRATEGY 90 DAYS SPRINTS WHO ARE WE TODAY? @dadovanpeteghem WHO DO WE WANT TO BE BY 2020? HORIZON VISION


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Do you have a future 2020 vision on how digital is transforming your service and how you need to act upon that?


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Transformation Mission Think about your future role, citizens, challenges, … If you would rebuild the service from scratch, what would it look like?


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THE QUICK SHALL INHERIT THE EARTH Fast is better than slow. While slow is adding unnecessary embellishments, fast is out in the world.
 And that means fast can learn from experience while slow can only theorize. Those who ship quickly can improve quickly. So fast doesn’t just win the race. It gets a head start for the next one. Facebook Little Red Book @dadovanpeteghem


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FROM TO maximum validated product minimum viable product corporates disruptors @dadovanpeteghem


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“If you are not embarrassed by the first version of your product, you’ve launched too late.” Reid Hoffman Co-founder LinkedIn / VC @dadovanpeteghem


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REALIZE QUICK WINS IN THE FIRST 90 DAYS @dadovanpeteghem


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GO PAPERLESS :-)


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Germany’s 7 point Digital Agenda for 2017 Digital Infrastructure Digital economy & workplace Innovative public administration Shaping digital environments in society Transformation in education, science, research, culture and media. 6. Online security, protection and trust. 7. Integration of the Digital Agenda in the European/International context. 1. 2. 3. 4. 5. bmwi.de/EN/Topics/Technology/digital-agenda.html


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LEADERSHIP & CAPABILITIES 6. Digital Leadership Bring digital IQ in the board @dadovanpeteghem


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“If you can't understand the new world of digital, fire yourself. Build an executive team that is digitalfirst. Make sure there is a techie on the board of directors. If the board has a low digital IQ, the company will have a low digital IQ” George Colony CEO Forrester Research @dadovanpeteghem


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Members of Disney’s Board Jack Dorsey (CEO, Twitter) Sheryl Sandberg (COO, Facebook) Orin Smith (CEO, Starbucks) Former members: Steve Jobs (CEO, Apple) Judy Estrin (former CTO, Cisco) @dadovanpeteghem


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Smart London Board @dadovanpeteghem #DF2015


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External specialists + Internal Leader "The Chief Digital Officer" @dadovanpeteghem


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Atif Rafiq, former Amazon and Yahoo executive. Now CDO of McDonald’s since 2013. “Our objective is to be ready to move at the pace consumers are.” @dadovanpeteghem


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McDonald’s has a Digital Transformation Team with people coming from Facebook, Yahoo, Microsoft, PayPal, AOL and various other tech companies. The team is set to grow to 200+ employees within the next year. @dadovanpeteghem


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Rachel Haot became the CDO of New York City in 2011, but after surpassing every target, she became CDO of New York State and won the CDO of the Year 2014 Award. “Our digital goals are using innovation to better serve constituents and using technology to drive the economy.” @dadovanpeteghem


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INSIDE OBAMA’S STEALTH STARTUP President Obama has quietly recruited top tech talent from the likes of Google and Facebook. Their mission: to reboot how government @dadovanpeteghem


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“WHAT WE REALIZED
 WAS, THIS COULD BE A
 RECIPE FOR
 SOMETHING LARGER,”
 THE PRESIDENT
 EXPLAINS. IF THE TECH
 TEAM SUCCEEDS, IT
 COULD TRANSFORM
 AMERICANS’
 ATTITUDES ABOUT GOVERNMENT. TODD PARK HAS JUST 18 MONTHS - UNTIL THE OBAMA ADMINISTRATION ENDS TO RECRUIT A TECH CORPS OF 500. @dadovanpeteghem


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The Australian Government is hiring 
 for its Digital Transformation Office


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A government that is getting closer to its people.


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The role of communication? @dadovanpeteghem


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Becoming a "Glass house" Internally & Externally @dadovanpeteghem


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@dadovanpeteghem


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@dadovanpeteghem


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INFRASTRUCTURE 7. Introduce agile platforms Replace the lagging systems. @dadovanpeteghem


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FROM TO lagging fixed outdated expensive super-large agile cloud-based user friendly inexpensive custom @dadovanpeteghem


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AGILE TOOLS Google Apps Slack Skype 
 for Business Showpad Teamleader … @dadovanpeteghem


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The 7 layers of Digital Transformation Know where to start… CITIZEN
 EXPERIENCE INFRASTRUCTURE LEADERSHIP &
 CAPABILITIES CULTURE BUSINESS MODEL PROCESSES ORGANIZATION @dadovanpeteghem


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We are in digital kindergarten… We ain’t seen nothing yet. @dadovanpeteghem


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Start your transformation The time is now. 1. 2. 3. 4. 5. 6. 7. Forget ideas, start solving problems Involve everyone Disrupt your own business model Bring digital in the core of your organisation Ship it: a horizon vision and a tomorrow strategy Install digital leadership Introduce agile platforms @dadovanpeteghem


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GO ALL-IN @dadovanpeteghem


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dado.vanpeteghem @duvalunion.com founding partner Duval Union Consulting @dadovanpeteghem


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