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The problems that get solved have everything to do with who's doing the solving
The strategy is deliveryMike Bracken, UK Government Digital Service
They have no use for someone who looks and dresses like me.Mikey Dickerson
It’s almost as if they thought the nuts and bolts of governing is for peons. They are policy people.Steven Brill
What do we want to borrow from tech?
Old process1. policy2. process3. systems4. users5. stasis
New process1. users2. service (re)design3. system development4. policy check5. feedback
“One privilege the insured and well-off have is to excuse the terrible quality of services the government routinely delivers to the poor. Too often, the press ignores — or simply never knows — the pain and trouble of interfacing with government bureaucracies that the poor struggle with daily.” Ezra Klein, Washington Post
52,000 CalFresh clients 2x Growth 30% Churn
“The app proposes a new kind of more productive communication between the two groups that moves past angry and frustrated citizens on one end, and a paralyzed city on the other.” -Fast Company Exist
People think I can fix New Orleans’ problems. I’m just a designer.
1 doing2 empathy3 diversity
Code for America Fellows
No one has wanted me. I can still contribute. This is the only place that has welcomed me and let me help.