Make a Data-Driven Decision on Unified Communications

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Make a Data-Driven Decision on Unified Communications Quantify the real value and need for UC to make the business case and build a realistic roadmap. This project is designed for infrastructure managers who are approaching a unified communications (UC) or telephony project and need to define requirements, assess the value of UC features and functions, or maximize end-user adoption of the next UC solution.   The case for UC is unclear: should IT invest in UC or take a point solution or best-of-breed approach that leverages low-cost consumer-grade tools? The most critical challenge of your UC project is maximizing user adoption. The more readily users adopt UC, the more business value it will create. User adoption isn’t just a risk, it’s a whole set of risks ranging from lack of need to poor user experience (caused by poor reliability or interoperability).

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