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WEBINAR REINVENTING LEARNING CONTENT July 23, 2015 TODD TAUBER | Degreed VP of Product Marketing degreed.com/ttauber @toddtauber @degreed ERIC VAN DER SLUIS | Comcast Sr. Director of Talent & Professional Development @thevandersluis
TODAY’S AGENDA HELLO. We’re Degreed. And Comcast. 1 2 3 3 Big Shifts in Learning Habits From Evolution to a Revolution How Comcast is Reinventing Learning Content 10 Q&A min
1 3 BIG SHIFTS IN LEARNING HABITS
1: 3 Big Shifts in Learning Habits FROM INSTRUCTORLED TO SELFDIRECTED WHAT WORKERS THINK IS ESSENTIAL FOR LEARNING Sharing knowledge with my team 56% Web search for resources 48% Meetings and conversations 40% Professional networks/communities 39% External news feeds and blogs Self-directed study / courses 27% 18% Company training / e-learning 16% Job aids / performance support 16% Internal company documents 15% Instructor-led Source: The Centre for Learning and Performance Technologies (C4LPT), Learning in the Workplace Survey, July 2015
1: 3 Big Shifts in Learning Habits FROM UNIFORM TO FRAGMEN-TED THE NEW LEARNING ECOSYSTEM Source: Degreed, July 2015 Source: Degreed, 2015!
1: 3 Big Shifts in Learning Habits FROM SOMETIMES TO EVERY DAY 23% Fewer than one-in-four workers have completed a course, of any kind, since college… vs 71% But nearly ¾ say they learned something for work from an article, video or book in the last 24 hours. Source: Degreed, The Importance of Informal Learning, 7/2014
1: 3 Big Shifts in Learning Habits THE TAKEAWAY 70% of L&D is still instructor-led. + Learners have already moved on. = Workplace learning needs to adapt. Source: ATD, 2014 State of the Industry, 11/2014
2 FROM EVOLUTION TO A REVOLUTION
2: From Evolution to a Revolution MICRO-LEARNING, MOOCS AND MORE Source: Degreed, July 2015
2: From Evolution to a Revolution INNOVATION TAKES MORE THAN SHINY NEW TOYS YESTERDAY Source: Degreed, July 2015 TODAY TOMORROW
2: From Evolution to a Revolution NEW WAYS OF THINKING, WORKING AND MANAGING New tools and technology + New leadership mindsets + New processes and practices + New capabilities = Innovation Source: Degreed, July 2015
2: From Evolution to a Revolution THE TAKEAWAY “ ” If you want something diﬀerent, do something diﬀerent. MARTHA SOEHREN Chief Talent Development Oﬃcer Comcast Source: Kineo blog, Martha Soehren on Career Development #ASTD2014, 5/2014
3 HOW COMCAST IS REINVENTING LEARNING CONTENT
3: How Comcast is Reinventing Learning Content 40% OF OUR CONTENT NEEDS TO BE DIFFERENT “ Live as if you were to die tomorrow. Learn as if you were to live forever. ” MAHATMA GHANDI
3: How Comcast is Reinventing Learning Content COMCAST’S CHALLENGE HOW DO WE… Keep up with the business? Build experiences that are more accessible? Make learning more social and extend beyond the classroom? Move the learner to the center of our universe?
3: How Comcast is Reinventing Learning Content 4 FUNDAMENTAL QUESTIONS ? ? ? ? How does learning keep up with the business? How do we curate learning journeys using formal and informal means? How do we build experiences that are more social and extend beyond the classroom? What does it really look like with the learner in the middle?
Segmentation started simply: Tenure Role P6 BUILD FUTURE CAPACITY LEARNING IS A JOURNEY Prepare people for passages to next level 3: How Comcast is Reinventing Learning Content P5 P4 P3 P2 P1 DRIVE PERFORMANCE TODAY Develop capabilities to perform at current level Source: Ram Charan / Stephen Drotter / James Noel, The Leadership Pipeline: How to Build the Leadership Powered Company, January 2011
3: How Comcast is Reinventing Learning Content LEARNING HAPPENS EVERYWHERE. HOW DO WE SHOW UP THERE? Infrastructure needed to be implemented. The world is fragmented, we needed to bring some sense of order.
3: How Comcast is Reinventing Learning Content TRANSFORMATION NEEDED DESIGN IMPERATIVES Our designers needed to learn how to curate content + Learning needed to be more than a transactional event. + Our marketing and communications needed to be less about learning and more about the experience.
3: How Comcast is Reinventing Learning Content SEGMENTATION PROFILES • Still More To Do • Learning Happens Everywhere • We Want To Learn More About Your Preferences • And Meet You Where You Are We want to understand what are your learning preferences? What content is most relevant to you? To the business? Where do you sit? How do you access your learning?
3: From Evolution to a Revolution THE TAKEAWAY Learning never stops.
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