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Learner Experience Design: A New Hope?

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LEARNER EXPERIENCE DESIGN: A NEW HOPE? JOYCE SEITZINGER #ICDEUNISA OCTOBER 2015


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WE HAVE SOME WICKED PROBLEMS


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MY EXPERIENCE


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Aberdeen Research interpretation of Andrew’s CX hierarchy


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WHAT IS USER EXPERIENCE DESIGN?


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The  world  is  complex,  and  so  too  must  be  the  ac6vi6es  that   we  perform.  But  that  doesn’t  mean  that  we  must  live  in   con6nual  frustra6on.  No.  The  whole  point  of  human-­‐ centered  design  is  to  tame  complexity,  to  turn  what  would   appear  to  be  a  complicated  tool  into  one  that  fits  the  task,   that  is  understandable,  usable,  enjoyable.   Don  Norman,     The  Design  of  Everyday  Things  


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USER EXPERIENCE DESIGN The  first  requirement  for  an  exemplary  user   experience  is  to  meet  the  exact  needs  of  the   customer,  without  fuss  or  bother.     …to  achieve  high-­‐quality  user  experience  in   a  company's  offerings  there  must  be  a   seamless  merging  of  the  services  of   mul6ple  disciplines.   Don  Norman,  &  Jakob  Nielsen  


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INTERACTION DESIGN In  design,  human–computer  interac6on,  and   soMware  development,  interac6on  design,  oMen   abbreviated  IxD,  is  defined  as  "the  prac6ce  of   designing  interac6ve  digital  products,   environments,  systems,  and  services."    


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SERVICE DESIGN Service  design  is  the  inten6onal  and  thoughPul  design   of  internal  and  customer-­‐facing  ac6vi6es  needed  to   deliver  a  service.  Where  experience  design  concerns   itself  only  with  the  customer-­‐facing  aspects,  service   design  looks  also  at  the  experience  of  staff    


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EMPATHY FOR THE USER


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METHODOLOGY


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IS THERE POTENTIAL FOR LEARNER EXPERIENCE DESIGN OR #LXDESIGN?


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DR. JESS KNOTT


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CARD SORTING


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USER OBSERVATION


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CODING CONVERSATIONS


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CODING CONVERSATIONS


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PERSONAS


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PERSONAS


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LEARNER JOURNEY MAPPING


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LEARNER JOURNEY MAPPING


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LEARNER JOURNEY MAPPING


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SMALL CHANGES ARE FINE: MIKE WESCH’S SYLLABUS


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EXPERIENCES ARE COCREATED


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CO-CREATED EXPERIENCES


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PRESENCE CURATION COMMUNITIES INFORMATION STREAMS PERSONAL HUB COLLECTIONS


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PRESENCE CURATION COMMUNITIES INFORMATION STREAMS PERSONAL HUB COLLECTIONS


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DESIGN IMPROVED CONNECTIONS


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INSTITUTIONAL EXPERIENCE


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COMMUNITY OF PRACTICE EXPERIENCE


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MOOC EXPERIENCES


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CONFERENCES


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DESIGNING FOR A CONSTELLATION OF EXPERIENCES


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Image cc license @BryanMMathers http://bryanmmathers.com/


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AUSTRALIAN NATIONAL UNIVERSITY https://adventuresinbadging.wordpress.com/


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Image cc license @bryanmathers


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WHAT WILL IT TAKE TO ADOPT LEARNER EXPERIENCE DESIGN PRACTICES?


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EXPANDED TOOLKITS


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DIFFERENT WAYS OF COLLABORATING


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DIFFERENT WAYS OF COLLABORATING


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DIFFERENT WAYS OF COLLABORATING


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A COMMITMENT TO THE LEARNER EXPERIENCE


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EXPAND ON LX DESIGN RESEARCH


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THINK OF OURSELVES AS LEARNER EXPERIENCE DESIGNERS


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BE A NODE IN MY NETWORK! Joyce Seitzinger @academictribe www.academictribe.co joyce@academictribe.co


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