Uncomfortable UX: making life difficult and improving your product

Понравилась презентация – покажи это...

Слайд 0

Uncomfortable UX: making life difficult and improving your product Chris Atherton Senior UX Consultant Equal Experts @finiteattention

Слайд 1

pain in the ass

Слайд 2


Слайд 3

usability of online visa forms

Слайд 4

no plan survives contact with the enemy — Field Marshall Helmuth von Moltke the Elder

Слайд 5

no wireframe survives contact with the user

Слайд 6

my mission: ants in your pants

Слайд 7

I want you to get UNCOMFORTABLE

Слайд 8

out of your comfort zone

Слайд 9

strong urge to make things better

Слайд 10

uncomfortable is where progress happens

Слайд 11

1. uncomfortably fast research cycles

Слайд 12

test early, test often

Слайд 13

are you doing any usability testing with real people?

Слайд 14

are you testing in every development cycle?

Слайд 15

has the product you’re testing been released yet?

Слайд 16

test in every development cycle

Слайд 17

...learn in every development cycle

Слайд 18

test early, test often test lightweight

Слайд 19

we went to language schools

Слайд 20

we used gotomeeting

Слайд 21

I went to Starbucks

Слайд 22

2. uncomfortably unfinished product

Слайд 23

“it’s not ready to test yet”

Слайд 24

“what do we have that nobody’s seen?”

Слайд 25

consider ... how much authority you’re wearing

Слайд 26

... they might need permission to criticise

Слайд 27

we used flat mockups

Слайд 28

sometimes we used comic sans

Слайд 29

users don’t care if it’s not finished

Слайд 30

3. uncomfortable team involvement

Слайд 31

wireframing workshop

Слайд 32

Слайд 33

Слайд 34

“come with us and observe research”

Слайд 35

“come with us and take notes”

Слайд 36

“come with us and talk with our users”

Слайд 37

‘bring your own device’ day

Слайд 38

solutions sessions

Слайд 39

4. uncomfortable communication

Слайд 40

affinity sorts

Слайд 41

quick and dirty email summaries

Слайд 42

show video clips every cycle

Слайд 43

video clips should be EXCRUCIATING

Слайд 44

show, don’t tell

Слайд 45

inexpensive software

Слайд 46

clip libraries

Слайд 47

5. uncomfortable personal growth

Слайд 48

take risks

Слайд 49

learn new skills

Слайд 50

challenge the client

Слайд 51

can’t complain nobody understands UX

Слайд 52

can’t dismiss users

Слайд 53

can’t dismiss usability

Слайд 54

may become MOTIVATED

Слайд 55

may have to start LIKING PEOPLE

Слайд 56

your mission: ants in their pants

Слайд 57

Katy Arnold @katyarnie Simon Bostock @i4_1 Clare Wilcockson @clarewilcockson Andy Kemp @kyndainverse Ed Horsford @edwardhorsford Equal Experts GOV.UK team