6 ways to rethink Corporate Knowledge Sharing

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6 ways to rethink Corporate Knowledge Sharing

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“Our internal communication processes are optimal and could not possibly be improved” said no one ever

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It’s about winning though. “How you gather, manage and use information will determine whether you win or lose.” Bill Gates

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They call this Information Technology Haven’t we had several IT revolutions already?

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So why is this still broken?

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Problem: one-way street Top-down communication doesn’t involve me.

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Problem: lack of time I need 25 hours a day just to do my job. And you expect me to share knowledge as well?

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Problem: sensitive information needs to stay private So much so that often no one sees it.

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I’m talking to you! I’m looking for you! Problem: communication is not interest-based I receive lots of stuff I don’t care about. I don’t receive the stuff I care about.

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Problem: lack of context Why should I care?

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Problem: I don’t know what I don’t know So how can I search for it on the intranet? What I know What I know I don’t know Search Media What I don’t know I don’t know

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Solution: a media format ready for your intranet People know how to read magazines, blogs, visual content – not data bases.

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Solution: organize content by topics relevant noisy find discover Search Social Networks Interest Graph

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Solution: open contribution and collaboration Everyone’s an expert at something.

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Solution: assisted content curation People don’t have time to crawl for knowledge. But robots do.

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Solution: privacy What happens on my intranet stays on my intranet.

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Solution: targeted & curated newsletters Too much email kills email: replace anarchic email overload by a weekly summary

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Time to consider publishing-by-curation for knowledge management? Content Monitoring Contribution & collaboration Private distribution

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Publishing-by-curation Interest-based Professionals & Businesses

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