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HOW TO RESPECT YOURSELF IN THE MORNING getting comfortable with saying no Larissa Scordato | @larissascordato Digital Project Management Summit, 2015
/ no /no/ 1. 2. 3. 4. Used to give a negative response Expressing disagreement or contradiction A negative answer or decision Used to indicate that something is quite the opposite of what is being specified
I live in Phoenix…
.. . .. . .. . . I work with Phuse…
over-communication a.k.a. the art of managing an international, remote team of clients and co-workers
Our memory is like the telephone game: Each time we recall an event, our brains distort it http://www.northwestern.edu/newscenter/stories/2012/09/your-memory-is-like-the-telephone-game.html
I got my start at Forty…
idea ! Why waste project hours to walk a client through a plan they’re perfectly capable of reading?
Clients read all of our emails, don’t they?!
OMGWTF?! About 15% of people read everything you send them (and more!) TL;DR The rest are like, “K, thanks, bye!”
The biggest communication issue we have boils down to our assumption that it has already taken place. https://hbr.org/2011/02/your-communications-may-not-be.html
You never told me that…
Um…that’s not what we asked for.
I feel like you’re trying to nickel and dime me…
Not setting ground rules, and clear expectations from the beginning leads to project failure.
This is why Project Managers should have a “first date” with every client.
1. kickoff/goals 2. assumptions/tech/ deliverables 3. the initial plan 4. risks and your role First Date
Our role is not to boss around our teams
Nor are we there to give the client everything they want
our role is to manage the PROJECT
our role is to manage the Scope
our role is to manage the deliverables
our role is to manage the budget
our role is to manage the timeline
“When you are tired of saying it, they are starting to hear it.” -Jeff Weiner
Thanks! Larissa Scordato | @larissascordato email@example.com