'

A 5-Step Guide to Boosting Your Team's Workflow

Понравилась презентация – покажи это...





Слайд 0

5-STEP
 GUIDE TO BOOST TEAM WORKFLOW


Слайд 1

40% Some reports estimate that almost half of clinical office work is redundant or wasted effort. Institute for Healthcare Improvement


Слайд 2

40. Percent. 
 Examples include staff taking messages and looking for a chart for a repeat phone call requesting a prescription refill, or preparing for an office visit and the patient doesn’t show up for the appointment. Looks familiar? Workflow waste happens in all organisations.


Слайд 3

Let’s look at how communication teams can improve workflow, reduce waste, and create more value for their customers You can apply the tips to other sectors


Слайд 4


 team workflow improve 5 STEPS TO 1/ Map the workflow 2/ Choose experiments 3/ Assign project teams 4/ Invest in automation & tech 5/ Foster a learning culture


Слайд 5

1/5 Map the workflow Create shared understanding about the processes in your organisation


Слайд 6

Brainstorm visually Do an introvert-friendly brainstorm with C-suits, managers, junior executives,.. Make it fun and open with the Post-up technique. Post-up tips »


Слайд 7

Use models for structure Guide your thinking by using a system that everyone understands. It helps to make sure you’re thorough. Do you know the above model?


Слайд 8

IT’S THE PESO MODEL A popular model to get a complete overview of the work communication teams can do. Paid media Earned media Shared media Owned media More about PESO »


Слайд 9

Tackle one workflow at a time In communications there are different workflows for crisis communication, media relations or real-time campaigning. Start with one.


Слайд 10

EXAMPLE MEDIA OUTREACH WORKFLOW Lay out the flow and track back your steps.


Слайд 11

Break it down even further:


Слайд 12

Document it all This overview can act as the basis for training new hires. Invite a team member that didn’t contribute to the process for a review to make sure the writeup is clear.


Слайд 13

Like the presentation
 so far? Tweet it now Share on Linkedin


Слайд 14

2/5 Choose experiments Discover which elements need improvement and track your progress


Слайд 15

Track throughput You can’t improve what you don’t measure. Expose your work progress with the whole team in a visual and collaborative way. Learn how to do this with the Kanban framework.


Слайд 16

KANBAN? A manufacturing framework developed in Japan by Toyota in the 1940s. Many software development teams have now adopted it too. This is the Kanban board of PR agency FINN in Brussels: How agency FINN uses Kanban »


Слайд 17

Map customer value Could you create more value for clients in less time? Map all tasks on an axis like depicted above. Focus on removing waste in your process to create more time to sell to other clients.


Слайд 18

Find failures Where is the team messing up? 
 Is work getting sent back?
 Are clients or partners complaining?


Слайд 19

EXAMPLE FAILURES • Client asks rewrite of press release. 
 Reason: team failed to get briefing and draft approved. • Media complains about too many and irrelevant press releases. 
 Reasons: team has no overview of who is getting pitched. Contact database isn’t up to date. • Coverage isn't secured as initial pitches aren't being followed up.
 Reasons: No one is tracking who pitched what and taking ownership of follow-ups.


Слайд 20

Find bottlenecks Where is work piling up? Are people waiting? Are there unnecessary intermediaries?


Слайд 21

EXAMPLE BOTTLENECKS • Waiting for team to update outdated contact list spreadsheets. • Waiting for designer to create social media visuals. • Waiting for client to sign off influencers you pitch. • Waiting for client to approve social media updates. • Waiting for client to upload assets to their newsroom. • Waiting for client to approve extra budget.


Слайд 22

Find frustrating tasks Which tasks doesn’t the team like doing? Highlight the most boring and repetitive work.


Слайд 23

EXAMPLE Welcome to Excel hell A while ago I visited a top PR agency in London. They track the amount of twitter followers of influencers. Every week a junior plows through an Excel sheet: • Copy/paste twitter handle of a contact • Surf to the twitter profile • Add the follower count to Excel sheet • Rinse. Repeat. 
 Utter madness. 
 And probably not why he got a PR degree.


Слайд 24

Choose experiments Decide on which waste you’d like to reduce. Will you take people out of the equation, create different deliverables, or use different tools?


Слайд 25

EXAMPLE Media outreach workflow PR pros spend ridiculous amounts of time in Excel to share multimedia stories with influencers. • Updating contact info • Merging contact lists • Exporting email addresses ✓ Low value ✓ Error prone ✓ Frustrating


Слайд 26

3/5 Assign project teams Do a test project with an compact team to learn fast what works


Слайд 27

Do a low-risk pilot Test a new workflow before committing to it. Choose a safe project where failure is ok. Organising your next office party for example.


Слайд 28

Assign compact teams Solve the problems bottom-up. Small and agile teams will move faster and will learn faster what works.


Слайд 29

Invite a geek Include technical colleagues. The more diverse your project team, the better the results. A left-brained backend coder or systems administrator will bring a different perspective.


Слайд 30

4/5 Invest in automation
 and technology Empower your teams to test software


Слайд 31

Look for software tools There are hundreds of software solutions for knowledge worker teams. A good place to start is software portal Capterra:


Слайд 32

COMMS TEAMS: Check PRstack, 
 a crowd-sourced overview of 250+ PR tools and 48 guides PRstack »


Слайд 33

Speak with
 software vendors There are hundreds of software solutions for comms teams. Vendors will be more than happy to show their product.


Слайд 34

BOOK AN ONLINE DEMO It takes only 20min to assess software My team at outreach software Prezly helps comms team get out of Excel hell. We’d be happy to give you a demo. Discover Prezly »


Слайд 35

5/5 Foster a learning culture Improving workflow is a never-ending process. Set your team up for continuous learning.


Слайд 36

Plan learning moments Share what the teams are learning regularly.
 Put it on the agenda. Leading PR agency Battenhall has learning lunches every Thursday.


Слайд 37

Educate the team Are project teams convinced of a new workflow? Document it and teach it to the entire team. Show them the value and train them.


Слайд 38

Book an expert workshop Increase your chances of success. Paying an expert will make sure you invest the time and that you follow through.


Слайд 39

I RECOMMEND THESE Communications advisors Stuart
 Bruce Philippe Borremans Frederik
 Vincx
 That’s me :)


Слайд 40


 team workflow improve 5 STEPS TO 1/ Map the workflow 2/ Choose experiments 3/ Assign project teams 4/ Invest in automation & tech 5/ Foster a learning culture Print-friendly version on next slide


Слайд 41

1/ Map the workflow 2/ Choose experiments 3/ Assign project teams 4/ Invest in automation & tech 5/ Foster a learning culture


Слайд 42

How do you improve your workflow? Share it in the comments or tweet me @fritsbits.


Слайд 43

Liked the presentation? Tweet it now Share on Linkedin


Слайд 44

Want more? Subscribe to my blog about PR innovation. frederikvincx.com »


Слайд 45


×

HTML:





Ссылка: