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Empowering Writers With a Killer Career Path

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Empowering Writers With a Killer Career Path Sue Warnke, Director, Documentation Seth Katz, Lead Writer, Documentation swarnke@salesforce.com @suewarnke in/susanwarnke skatz@salesforce.com #stc14


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Sue Warnke Documentation Director Seth Katz Lead Writer #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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We are renaissance team members We write, edit, illustrate, code, test, design interfaces, and provide product management We collaborate with product development, infrastructure engineering, Support, QA, Technical Marketing, and many other groups #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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But we don’t do all that on our first day #stc14 @suewarnke “Empowering Writers with a Killer Career Path” Salesforce.com has created a roadmap detailing the path from beginner to advanced technical writer. You can use it, too.


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What about you? #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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How Saleforce.com Developed Our Tech Writing Career Path


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Careers are a jungle gym, not a ladder. [I]f I had planned out my career…I would have missed my career. --Sheryl Sandberg “ ”


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Research #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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Breakdown of Skills #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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Salesforce.com Tech Writing Career Path


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There will be a test #stc14 @suewarnke “Empowering Writers with a Killer Career Path” Content Creation


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Impact #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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Innovation #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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Collaboration #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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#stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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How you spend your time #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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“I understand what is required to get to the next level” #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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“My manager understands my career objectives and is helping me toward them.” #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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How do we implement it? Regularly! Budget (training, books, whatever you need) Frequent, lightweight feedback Frequent recognition Strength Assessments Mentoring Opportunity Open Market #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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Finding your path


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What’s next? Share with your department, your organization Start the conversation with your manager Ask: What are your strengths? #stc14 @suewarnke “Empowering Writers with a Killer Career Path”


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