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The Social Enterprise In A Cloud First & Mobile First World

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The Social Enterprise In A Cloud First & Mobile First World Speaker: Richard Harbridge SPTechCon The SharePoint Technology Conference SPTechCon The SharePoint Technology Conference


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Abstract Organizations today need to be more responsive. People are more connected than ever before. The world has become a giant network, with people sharing, learning, and making decisions on the go at every second. What if you, and every person in your company could work together, like a network? What might that look like and how might social enterprise technology play a role? While many organizations understand the benefits social technology can provide it’s often not as clear how we can go about implementing these technologies in a way that complements our organizations investments in powerful collaborative technologies like SharePoint. SharePoint is used as an enterprise collaboration platform in almost every organization, yet many organizations are still in the process of deciding why and when they should implement some of the new social capabilities or how best to leverage Social technologies like Yammer with their current investments. Join Richard Harbridge as he shares Microsoft’s vision for Enterprise Social and the future of work. Richard will explain how and where customers are investing in social, what is changing and important to understand, and what technology investments have been made and are being made by Microsoft to help customers connect and work in a cloud first and mobile first world.


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Richard Harbridge My twitter is @RHarbridge, my blog is at http://RHarbridge.com, and I work at Speaker | Author | Super Friendly


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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Users work Anywhere… By 2016 40% of the workforce will be mobile - Gartner


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Flexible work is prevalent – rethink your definition of a mobile worker. Users work Anytime…


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Users work On Any device… By 2015 at least 60% of information workers will interact with content applications via a mobile device - Gartner


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Users Work With More people… We work with more people on a day-to-day basis today than ever before. 60% of employees report working with 10 or more people on a day-to-day basis. Half of these employees work with more than 20.


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Users Work Inside & Outside of the organization… We also work with contractors, customers or partners more…


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#worklikeanetwork The world has become a giant network… We consume information more rapidly today than ever before.


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Faster responses Personalized service Better experiences #worklikeanetwork Your customers expect more… We communicate more often and more frequently in new ways.


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#worklikeanetwork We cannot work like we always have… We need to be more responsive and how we work has already started to change.


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#worklikeanetwork Work like a network… Seamless social experiences across familiar applications, all delivered on an enterprise-grade platform


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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“Magic Quadrant for Social Software in the Workplace,” by Nikos Drakos, Jeffrey Mann and Mike Gotta, September 3, 2014. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Social software in the workplace presented in Gartner’s Magic Quadrant… Microsoft Is The Leading Vendor…


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Yammer Provides a social newsfeed for teams, and a quick and easy platform for creating internal and external communities Unlocks info silos from email and team sites, democratizes communications critical part of Microsoft’s Social Strategy…


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Yammer or SharePoint social? Enterprise Social: Should I Use Yammer? When Should I Use SharePoint?


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Download the when to use what In Office 365 Enterprise User Guidance Whitepaper! It goes into much greater depth and can be found at WhenToUseWhat.com


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Let’s take a look back at the end of last year… Mobile-first scenarios Cross-platform Faster innovation 1Mobile updates for Android/iOS only November and beyond iOS contact discovery at sign-up iOS 8 App with Handoff support for seamless device transitions. Android notifications improvements Mobile Workflow Initiative* Mobile Growth Initiative* UI localized 11 languages In-app message translation Group create/join Profile view/edit April May June July-October SSO login on mobile “Mobile only” user support via UIDs Android Universal Search Mobile app deeplinking iOS 8 interactive notifications, ‘Share to Yammer’ UI localized 24 languages Enterprise Social Mobile Strategy…


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Inline-message translation – just tap “translate” Thread instantly translated to phone’s language Reduce silos and ease collaboration across geographies UI localized to 23+ languages and instant in-line message translation in Android and iOS Global Relevance & Scale…


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28 languages available on the Yammer web client and Success Center 25 languages available on mobile apps1 and email notifications Global Relevance & Scale… 1Mobile localization currently for Android/iOS only


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Yammer & Office 365 on Wearables… # 1 Challenge With Mobile Experiences? Time (Hours To Minutes To Seconds)


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Collaborate effectively on customer leads with Line-of-Business app integration including Dynamics CRM and Salesforce Yammer integration with CRM…


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What Can I do today for integration? Starting from OOTB to custom enhancements… REST APIs aren’t complete. Things like Group management ?


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What Can I do today for integration? Starting from OOTB to custom enhancements… REST APIs aren’t complete. Things like Group management ?


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Yammer Embed Options… Starting with OOTB you can do an embed and control some properties.


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Enables you to participate in social conversations from the tools of your choice. Inline Social & Document Conversations…


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What Can I do today for integration? Starting from OOTB to custom enhancements… REST APIs aren’t complete. Things like Group management ?


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The APIs are limited. So you can only do so much… Yammer Share Option…


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The APIs are limited. So you can only do so much… Yammer Like and follow?


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Reporting complexity? Often getting people to use more of the technology is just as important.


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What Can I do today for integration? Starting from OOTB to custom enhancements… REST APIs aren’t complete. Things like Group management ?


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Groups today… What other social options exist? Discussion Boards, Community Sites, O365 Groups, & More!


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What Can I do tomorrow for integration? Groups will be integrated with Yammer – discussion image above…


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What Can I do tomorrow for integration? Skype for Business & Yammer Integration Coming Soon! (In Preview)


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Delve now incorporates links shared in Yammer so you can discover even more from across Office 365. Delve discovery with yammer integration…


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Today Tomorrow The future People Groups Network Connected experiences across Office 365, Microsoft products and beyond Yammer Groups Enterprise Graph Office Graph and Delve* Dynamics CRM Integration O365 Groups O365 Identity in Yammer Document Conversations Flexternal Android/iOS/WP Apps Mobile innovations Office Online in Yammer O365 Groups* Office Graph and Delve Roadmap (2014) Connected experiences are the current focus. ?


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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Transforming work with culture & technology… “Social Enterprise is implemented 80% through organization culture and 20% through technology.” - Gartner, September 2012


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Define Your Vision Identify Business Outcomes Plan to Work Social Evaluate, Adapt, & Iterate The social journey… “Social Enterprise is implemented 80% through organization culture and 20% through technology.” - Gartner, September 2012


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1 Start small 2 Build a coalition 3 Get execs onboard 4 Adoption activities You should… It’s important to plan and work through these things before you start (if possible).


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The Power Of a Verified Group… Verified Groups have scorecards that they are mapped and graded on. Official. Not just to differentiate. To improve clarity of purpose, leader engagement, community management, diversity of participation and business value realization.


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Legitimate reasons for concerns… There are some legitimate concerns around social, but they can be mitigated.


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No anonymity in the enterprise… There is no such thing as anonymous in enterprise social.


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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Business Drivers Product Roadmap Maximizing Realized Value Next Steps


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Next Steps… Sign up and get started with Yammer at www.yammer.com 1 Dive into Enterprise Social at www.enterprisesocial.com 2 Check out the Success Center at success.office.com 3


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http://aka.ms/o365technetwork Share tips and best practices with other Office 365 experts. Join the conversation…


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Customer testimonials sharing success stories with Enterprise Social Tailored guidance for line-of-business leads: Executives, HR, IT, Sales, Marketing, Customer Support Educational content on the business value and benefits of Enterprise Social Enterprise Social Resource Center… Learn how social can help your business. www.enterprisesocial.com


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Thank You! Organizers, Sponsors and You for making this possible. 100+ Sharepoint Presentations At.. Slideshare.Net/RHarbridge Whitepaper On 365.. WhenToUseWhat.com Sign Up For Yammer At.. About.Yammer.Com Office 365 Success Center.. Success.Office.Com Message Me On LinkedIn or Email Richard@2toLead.com My twitter handle is @RHarbridge, blog is http://RHarbridge.com, and I work at Speaker | Author | Super Friendly


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Additional Resources! Sharing even more… because I love you.


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Recognition lessons Target an active campaign Offer strategic partnership Lower the bar to participate Leverage the leaders Manage expectations


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What’s worked Group for group owners Keyword monitor “created” Group creation checklist


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What’s worked “Customizable” group strategy Distribution list uploads Culling the “crickets”


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Already overthought Seriously It’s 7 pages


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We’re in this together Join the Office 365 network Find contacts, resources Collaborative collaboration!


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Microsoft Enterprise Social Resources Sites, Blogs & Twitter Enterprise Social Customer Success - Yammer Success Center – EnterpriseSocial.com - The Responsive Org Admin & IT - Developers - Yammer App Directory - Office Store - Yammer Ignite Blogs: Yammer Office 365 Twitter: @Yammer @Office365 Research/Whitepaper Gartner: Magic Quadrant for Social Software in the Workplace - Evolution of the networked enterprise: McKinsey Global Survey results - Yammer’s 2013 Business Value Survey Results - The Rise Of Enterprise Social Networks Press How Red Robin Transformed Its Business With Yammer - How Teach for America gets the most out of Yammer on a shoestring budget - HK firm creates idea melting pot for 4,000 employees - LexisNexis found that employees who use Yammer are way happier - Switching to Yammer let this company slash helpdesk calls and save $1.5 million a year - How Microsoft got its own employees to use Yammer Videos Move Faster Together Transform the Way You Work with Yammer #WorkLikeANetwork


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The Value Of Social… Social is about unlocking conversations & providing more context


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When Emailing to Yammer… End your message with - - to prevent your signature from posting to Yammer


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Create Outlook Contacts for Yammer Groups From Outlook, it is possible to: Start a new Post in Yammer Reply to a thread (conversation) when you receive an email notification Mention someone & Tag in your Post/Reply First, find the Yammer email address: Navigate to the relevant Yammer group Click Post to this group by email An email window opens with the Yammer group email name in the To: line. Leave the email window with the address open for now Open Outlook. Continues on next slide… 2 3


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Create Outlook Contacts for Yammer Groups With Outlook open, Click on People (bottom left) and New Contact (in menu) Click on Full Name button (do not type directly in the box). The Check Full Name dialog box opens. Type the name of your Yammer group in the First box and click OK Best practice: start every contact with Yammer Best practice: include “public” or “private” in the name to avoid confusion The contact will auto fill in Full Name and File As. Copy and paste the contact name into Display as Go back to Yammer and copy the email address (from the window you left open in Step #3) and paste in the E-mail box. Save & Close the new Contact. Return to your Yammer home page. 6 7 9 8


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Post & Reply from Outlook To create a new Yammer post from Outlook: Open Outlook Create a new mail message Select/enter the name of the Yammer Group email address Type your Yammer post in email Email address = Yammer Group where posted Subject = Title of Yammer Post Message Body = Yammer Message @alias = Yammer Mention #xxx = Yammer Tag Add two dashes (--) at the top to trim your signature from your Yammer posts 4a 4b 4c 4d 4e How Outlook email looks in Yammer 5


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Email bridging strategies For those that have a hard time switching from Outlook… Publish the “new alias” as your+group+microsoft.com@yammer.com Suggest they subscribe to the “new alias” on the group’s page (found at bottom of right column) Send them an Outlook contact for the address


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Email bridging strategies When sending key messages to an old DL, use “Direct Replies To” to send replies to the Yammer group address


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Social Feedback Leads To Better Procedures? Why Leveraging SharePoint Blog Features for News is a Great Idea


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Some scenarios – end user Find a Person/ Expert Post and discuss a topic and/or content Manage a meeting or event Ask/ answer a question Make an announcement Find a Document Send/exchange information/ documents Produce/manage content Tag content Poll/survey a group of people ? Rate or otherwise infer sentiment (e.g. “Like”) Establish relationships with people, information and sites Form serendipitous connections via affinity-based relationships View activities across team, community, or network Post/view/comment on content and media View profile, manage profile


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Bonus! Implementing An Effective SharePoint Social Strategy


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Map To Business Objectives ? Direct Relationship ? Indirect Relationship


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Profile Sprawl Challenge? Eight Considerations When Implementing SharePoint Social Capabilities


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Keyword Sprawl Challenge?


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Unique Cloud Challenges – Fixed in 2016… If you have SharePoint 2013 On Prem and a Office 365 SharePoint Online Instance… How do you plan the social user experience? Example: Following an o365 document doesn’t add it to your onPrem social feed, it would add it to the o365 data… Difficult hybrid scenario.


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Discipline and Processes Eight Considerations When Implementing SharePoint Social Capabilities


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Samples of What to Measure Number of completed user profiles Number of connections per user Cross posting of blogs, subscriptions to RSS and other feeds Average number of participants with Wikis (also look at distribution – Wikis with most participants vs. universe of wikis) Effective use on major projects Reduction in e-mail (generally, on specific topics, corporate noise) Range of adoption (departments, topics) Does a new policy or idea get adopted easier? Search metrics: fewer similar queries=right information faster


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Understand Your Maturity Microsoft: Enterprise Social Collaboraiton Progression Model - http://www.microsoft.com/enterprise/it-trends/social-enterprise/articles/Enterprise-Social-Collaboration-Progression-Model.aspx#fbid=I1J-B4XG2DS


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Understand Your Maturity


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Understand Your Maturity http://www.sharepointmaturity.com/home.aspx


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Work Social Customer Engagement Maturity Model


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Customer Engagement Maturity Model MATURITY BUSNESS VALUE / BENEFIT High Low BASIC FOUNDATIONAL OPTIMIZE TRANSFORM Technology Process People Employee Customer Engagement Levers


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Customer Engagement Maturity Model MATURITY BUSNESS VALUE / BENEFIT High Low BASIC FOUNDATIONAL OPTIMIZE TRANSFORM Technology Process People Employee Customer Engagement Levers


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Customer Engagement Maturity Model MATURITY BUSNESS VALUE / BENEFIT High Low BASIC FOUNDATIONAL OPTIMIZE TRANSFORM Technology Process People Employee Customer Engagement Levers


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Customer Engagement Maturity Model MATURITY BUSNESS VALUE / BENEFIT High Low BASIC FOUNDATIONAL OPTIMIZE TRANSFORM Technology Process People Employee Customer Engagement Levers


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Customer Engagement Maturity Model MATURITY BUSNESS VALUE / BENEFIT High Low BASIC FOUNDATIONAL OPTIMIZE TRANSFORM Technology Process People Employee Customer Engagement Levers


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