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A Career Coach's Guide To Job Interviews and Salary Negotiations

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Career Coach Guide to Job Interview and Salary negotiation


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This is Me HR Entrepreneur, Public Speaker and Career Coach 2013 Leading HR Entrepreneur award recipient Former Managing Director of RecruitPlus Former President of Singapore Professional Recruitment Organisation


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You may have seen me on tv


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And read some of my articles


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And read some of my articles


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And read some of my articles


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And read some of my articles


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Publication I also cowrote a career guide book


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LET’S TALK ABOUT job interview


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What is a Job Interview?


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A job interview is a meeting organised by a recruiter used to evaluate a potential employee for prospective employment at a company. Job interviews typically precede a hiring decision and often form part of the assessment centre process. Source: https://www.wikijob.co.uk/wiki/job-interviews


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This is a Step-by-step guide to a successful interview Research Create Story Practice Story Dress Smartly Grab Food Be Punctual Pop a Mint Consistent Impression Eye Contact Positive Body Language Professional, not Personal Mind The Language Be Honest Maintain Emotion Don’t Be Modest Follow Up


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Know what are the interview questions


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Or check with the people you know


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Create your story


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Start with an elevator pitch Who you are What you do How you can help the listener.


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Constructed with 3 ps Passion those things that make you who you are. Previous Experience Relevant skills you learned through previous experience and education Portable Skills the skills you bring with you to any job


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Complete the following sentences: My career interest/dream is: _____________________________________ I am passionate about this area/industry because:__________________________ My related experiences, relevant education or credentials for this field include: ________________________________________________ My portable skills and personal assets (gained through any of your life experiences) related to this field are:_____________________________________


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Write an outline or full script of what you would actually say, and practice saying it.


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Dress smartly


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For men


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For ladies


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Bring a jacket


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And Grab some food


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But remember to pop a mint


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Be punctual


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1. Have everything ready the night before.


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2. Keep your essentials near the door.


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3. Anticipate delays


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4. Commit yourself to be 15 minutes earlier


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Consistent impression


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Be nice to everyone Security Receptionist


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To pass the receptionist test The Receptionist Test is an unexpected assessment of how the candidate deals with ordinary staff during the interview. It is effective because it is unexpected. The key point to remember about the Receptionist Test is: …your interview starts as soon as you enter the building. Companies can (and will) use every means to make sure that you are the best qualified person for the role.


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Mind your Body Languages


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bad POSTURE


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breaking EYE CONTACT


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staring


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shifty EYES


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crossed ARMS


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excessive NODDING


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fidgeting


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mismatched EXPRESSION


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How to do a good handshake Hands are clean and dry Teeth are clean of food particles Hands are soft (use lotion if necessary) Breath is fresh and clean (bad breath can broadcast at arm's length) Finger nails are well-manicured Fingers are free of large, obtrusive rings


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Stand and Deliver Delivered from a standing, face-to-face position and should not be made from a sitting position Rising will show respect for both yourself and the other person. Sit once the other person has moved on or joined you at sitting.


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Easy steps to a positive handshake Stand Firm smile Make contact Compliment Shake 1 to 2 times


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There are 7 Types of job interviews


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1. Informational Interview To fish for information, ask for advice and learn more about a particular career field, employer or particular job. Interviewing experts in their field is one more way to become more occupationally literate. The knowledge that you gain here will make you a sharper and more informed.


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2. Screening or Telephone Interview Last anywhere from 10 to 30 minutes. You should prepare for it like an open book exam. Recommended that you have in front of you your resume, the job description, a list of references, some prepared answers to challenging questions and perhaps something about the company. The vast majority of communication is nonverbal. Because they can’t see your body language, it is critically important to have positive and polished answers with energetic tone and inflection. Be sure to ask what the next step is.


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3. Individual Interview One-on-one exchange at the organizations offices. Range from 30 to 90 minutes. If the interview is 30 minutes you have to be concise and have a high impact with your answers. If it is 60 or 90 minutes you will want to go into much more depth and use specific examples to support your generalizations.


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4. Small Group or Committee Interview This is where you will be meeting with several decision-makers at once. This can be an intimidating experience if you are not prepared. Be sure to make eye contact with everyone, no matter who asked the question. It’s important to establish rapport with each member of the interview team. Try to find out the names and job titles of the participants.


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5. Behavioural-Based Interview Argues that past handling of situation is the best predictor of future performance. Prepare by thinking of specific examples that demonstrate your competence in core behaviours such as teamwork, problemsolving, communication, creativity, flexibility and organizational skills. Tell your story and structure it by stating your answers in terms of the situation, the task, what action you took, and what was the result or outcome.


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6. Task Oriented or Testing Interview This is a problem-solving interview where you will be given some exercises to demonstrate your creative and analytical abilities. A company may ask you to take a short test to evaluate your technical knowledge and skills. Sometimes a presentation to a group is necessary to determine your communication skills.


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7. Stress Interview During this rare type, the interviewer tries to bait you, to see how you will respond. The objective is to find your weaknesses and test how you hold up to pressure. Such tactics as weird silences, constant interruptions and challenging interrogation with antagonistic questions are designed to push your boundaries. The question you have to ask yourself is: Do I want to work for a company that treats me this way even before the offer is made? Rethink the corporate culture.


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Top 10 common interview questions


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What are your strengths? Over-smart answer I can dunk crumpled paper in trash can without looking at it REJECT Smart answer Here is my DISC/MBTI/RAISEC report that list down all my strengths. ACCEPT


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What is your weakness? Over-smart answer Beer. REJECT Smart answer I concentrate on one thing at a time but I since learned to overcome this. ACCEPT


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Why should we hire you? Over-smart answer I will be the first to like your Facebook post REJECT Smart answer I have all the skills and experience you are looking for and I’m confident that I would be a superstar in this project management role. ACCEPT


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Why have you been unemployed for such a long time? Over-smart answer It was difficult to go to office due to rainy season REJECT Smart answer After 10 years in the workforce I decided to take a break to take up a short course on presentation to improve myself in work. ACCEPT


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How long will you expect to work with us if hired? Over-smart answer 5 O’clock. REJECT Smart answer I will leave the day I realize my boss do not have the spine to make tough decisions. ACCEPT


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Describe your management style Over-smart answer Fire-fighting is my management mantra REJECT Smart answer I think in general a good manager gives clear directions and actually stays pretty hands-off, but is ready and available to jump in to offer guidance, expertise, and help when needed. I try my best to make that my management style. ACCEPT


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How do you see yourself in five years time? Smart answer Over-smart answer Taking over your position REJECT I am driven to be the best at what I do and I want to work somewhere where I’ll have opportunities to develop my skills and work with people I can really learn from. Some of the most innovative thinkers in the industry work here and that’s a big reason why I would love to build a career here. ACCEPT


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What irritates you about co-worker? Over-smart answer They smell weird REJECT Smart answer I believe it is of utmost importance to stay professional, especially in the work environment. We all have differences in opinion, but nothing as adults we can’t discuss and come to an amicable agreement. ACCEPT


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Tell me about your ability to work under pressure Over-smart answer I will quickly finish my work to answer nature’s call REJECT Smart answer In my current position, I can be faced with stressful situations that require me to work under pressure on a daily basis and have since learned to manage stress. Now it’s just part of the job that I do well. ACCEPT


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Behavioral Interview Questions These questions are being asked in order to understand how you handled a situation in the past and then relate this answer to your likely behaviour in the future. • Explain how you handle a stressful situation? • Explain how did you deal with a difficult team member? • How do you deal with consistently changing priorities? Based on your answer, your interviewer will draw a conclusion on how you will handle a similar situation in the future. Behaviour questions are a quite common in an interview, and you would need to prepare for it.


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Share Response S H A R E Situation: describe a specific situation Hindrances: identify any hindrances or challenges faced Action: explain the action(s) you took in response Results: discuss the results or outcomes from your action(s) Evaluate: explain and evaluate what you learned from the experience


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Questions for hiring managers


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Q1 - How would you describe the corporate culture?


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Q2 - How would you describe your management style?


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Q3 - What do you look for in a member of your team?


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Q4 fills this job?


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Q5 - How long have you worked here?


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What do I do After the Interview?


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cookie-cutter thank-you notes are a waste of time


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Instead use it to continue selling


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Overcome Objections


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“You’re right. I do not have experience selling HR solutions, but I can assure you in my current and previous roles I successfully sold products and services that were new to me. My approach? Learn what makes that service unique and how it fills a void for the client; once I know that, I can sell benefits which, rather than features, naturally address the true concerns of the client.”


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Share How You Have Solved A Similar Problem:


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“I have met the challenges of employee retention you are currently facing in your department. As a VP of Human Resources at XY Corporation, I made employee recognition frequent and peer-driven by forming committees and programs for employees to recognize each other with various awards (such as “above and beyond the call of duty”), improving employee retention 15% in two years.”


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Highlight Qualifications Missed In Interview:


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“During our fast-paced, exciting discussion, I neglected to tell you I spent much of my childhood in Hong Kong and have been back many times as an adult. I am very comfortable with international travel and am in a place in my life where I would welcome it. Given your aggressive goal to double your current revenue in international markets such as Hong Kong, I feel I would be a natural fit.”


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Salary Negotiation


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Preparing yourself


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a "no" could be a veiled "not now but we can't explain why to you"


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So Treat this as a business transaction, because it is


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Your professional worth ≠ your personal worth


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Companies expect renegotiation of salary offers and set their salary offer lower than what they expect you to accept, on purpose


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Practice your Negotiation


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Consider what makes you unique and valuable (apart from having been offered the position)


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Do your research


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Glassdoor.com


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jobstreet.com


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payscale.com


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Mom.gov.sg


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Be realistic and reasonable


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Even large, wealthy companies need to remain profitable by not bloating employee salaries to any ridiculous extent


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Always Make a Salary Counteroffer


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Ask about the full compensation package to evaluate what areas to push for in your counteroffer


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Determine if you need more time or can make a counteroffer now.


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I would like to have some time to think over your offer. Can I give you a call back by [Insert Deadline]?”


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Express your interest in the job “I am really pleased that you have offered me the job and I am excited to have the opportunity to contribute to your company”.


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State your ideal salary with an acceptable range as your counteroffer


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My ideal salary is $95,000 with a range of $84,000$95,000


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Back up why you are giving a certain amount for an ideal salary and salary range


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• • • • • Experience Education Skills Abilities Personality


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Stand firm and be confident to increase the chance of your counteroffer being accepted


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Assure the employer that you want to settle on something to give them time to consider your counteroffer


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I would like to settle on something that makes us both comfortable as soon as possible


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Compromise


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End the request on a positive note, however it has been received by your future employer


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Get the offer in writing Whatever your offer is, never take a job without the entire package being signed off, in print. Go forth you smart negotiator, your new job awaits!


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I still have 149 pages of career tips for you RRP: SGD$20 (before GST) Online price: SGD$18


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Check out my website too http://careerladder.sg


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Career Coach Guide to Job Interview and Salary negotiation


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