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The Experience of Innovation

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the experience of innovation Mary Ann Mavrinac M.J. D’Elia AILP 2015 : Waterloo : July


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innovation = buzzword


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innovation > imagination > creativity > invention


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innovation > NEW > DIFFERENT


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innovation ! DISRUPTIVE


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innovation = CORE VALUE


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innovation = core value


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CORE PRACTICE ≠ core value


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How might we make innovation a core practice?


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Can you accelerate this journey for an organization?


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THE IDEA


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culture of is building like a house innovation


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THE blueprint


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blueprint = plan


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blueprint > process


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blueprint > relationships


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blueprint > refinements


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blueprint = plan = vision


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blueprint ! flat


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THE build


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site preparation clear debris pour foundation 1


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site preparation Which processes, policies, procedures need to be cleared away?


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site preparation Which new approaches and processes need to be installed?


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site preparation No project charters Use models instead of plans [Examples]


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rough-in construction frame walls install vents, wires, pipes 2


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rough-in construction What support elements need to be built?


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rough-in construction How will data, information and resources flow?


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rough-in construction Establish strategic directions “Decide and design with data” [Examples]


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exterior surfaces insulate and wrap house install siding & brick 3


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exterior surfaces How might you insulate your budding culture of innovation?


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exterior surfaces How might you make it distinctive?


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exterior surfaces Defined projects (e.g. VLC) Permission to experiment [Examples]


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interior finishes install drywall lay hard surface flooring 4


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interior finishes What mindsets and ways of working will you encourage?


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interior finishes What methods and processes will you adopt and implement?


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interior finishes Use ‘Customer Development’ Model transparency [Examples]


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landscaping driveways & pathways grade the land 5


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landscaping How might you introduce others to this new culture?


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landscaping How might you lower the barriers to entry?


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landscaping Lightweight projects (e.g. Library Listening Project) [Examples]


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final touches finish interior install fixtures 6


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final touches How might you allow staff to personalize their experience?


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final touches How might you address deficiencies?


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final touches Dedicated spaces (e.g. media lab) Shared ownership of the culture [Examples]


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move in


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reflection inspection points generalists & specialists foundation & flexibility


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the experience of innovation thank you! AILP 2015 : Waterloo : July Mary Ann Mavrinac M.J. D’Elia


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