What’s a PNL? Business Metrics for Learning Professionals

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Koreen Pagano Director, Product Management, lynda.com at LinkedIn Author of Immersive Learning @koreenpagano Tweet today’s session #SU310 #ATD2015 http://learningintandem.com What’s a PNL? Business Metrics for Learning Professionals

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ROI Return on Investment $ Training $$$

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not BIG data

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Return on Investment What do you want in return? More money Less cost

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What’s a PNL?

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Cost Revenue Profitability

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Metrics that DON’T matter.

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Time in training. Courses completed. Passing scores. Number of attempts.

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What do you value? Fast. Cheap. Good.

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80% common business success metrics. 20% snowflake metrics.

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Stakeholders. Employees. Customers.

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Fast. Cheap. Good.

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For each person... How do you measure success?

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Performance metrics. Not learning metrics.

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Learning metrics should match business metrics. Know what kind of snowflake you are. Speak the language of the business (metrics that matter).

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Thank you. @koreenpagano koreen@lynda.com www.learningintandem.com www.lynda.com My book is available at the ATD Store or td.org/immerse!