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Infographic: 8 Trends in Business Communication and Collaboration for 2016

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8 TRENDS IN BUSINESS COMMUNICATIONS FOR 2016 % of enterprise voice calls will originate from collaboration applications by 2020. Whether it’s chatting, sharing files, video chatting, or using other collaboration tools, today’s workers are less willing to move between apps for their day-to-day communications. A revolution has started, and all of these tools are moving to one centralized platform. Source: Gartner BYOD is accelerating the evolution of the desk phone. The age of mobility has taken over the workplace, with employees now expecting to be able to use their own mobile devices in and out of the office. This trend is often referred to as “bring your own device,” or BYOB. Source: Forbes Text messages will exceed phone calls. Text messages have eclipsed phone calls as the preferred method of communication by individuals today. Calls are now reserved for only those questions or situations that require an immediate response. Source: Chicago Tribune Team collaboration tools will free you from email. Email has replaced the desk phone as the dominant form of workplace communication and collaboration, with 36% of a worker’s day spent in the inbox. With employees spending more and more time on email every day, companies are looking for ways to reduce or eliminate their dependence on traditional email systems. Source: Massachusetts Institute of Technology Images and short-form messages will replace traditional communications. Employees cite wordy emails and other lengthy communications as among their biggest workplace pain points. To help address this problem, infographics and videos have become the new standard in viral marketing. Source: Dennis Dunleavy (Author) Same experience across devices will become a requirement. People now expect the information they see, hear, click, and touch on their screens to behave in a similar fashion—whether they’re using a computer, cell phone, tablet, or other mobile device. This makes the idea of responsive design in apps more critical than ever. Source: PC World Predictive communication will gain traction in business settings. Technology has reached the point where modern-day supercomputers will soon start analyzing and using data to program themselves. Modern business communications systems should do the same, ushering in a new era of “predictive” or “cognitive” communication. Source: IBM Insider Workers will expect to be able to work the way they want. As companies look for ways to improve collaboration among their employees, 86% report to already be testing or using unified communications (UC) solutions. Source: ZK Research: Business agility drives the need for workstream ringcentral.com


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