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How To Build An Innovation Lab

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according to @bromfordlab Paul Taylor @paulbromford Tom Hartland @thomashartland at London 9 12 15 How To Build An Innovation Lab


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It’s often easier to make something 10 times better than it is to make it 10% better. And we need 10x gains to solve some of the biggest problems facing humankind ASTRO TELLER ON MOONSHOTS


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has made a strategic commitment to re-establish the relationship it has with customers and communities that means everything is up for grabs nothing is sacred


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not so stupid questions: what is innovation? what is a lab?


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Bouncing ideas around is not innovation One of the reasons innovation fails to take hold in many organisations is a focus on internal reporting and certainty rather than finding, testing and exploring it’s about deliberately thinking of - and applying - new ways to tackle problems or resolve unmet need


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Does the world really need another? Nesta Global LabMap …a unique kind of laboratory – one that creates a dialogue, listening carefully with an open mind to all the voices, and then tries to translate them, mix them, and amplify them to prototype and develop alternatives.


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Do you need an Innovation Lab? Not necessarily Does your organisation need an embedded approach to innovation and testing that is measurable? What do you think?!


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NETWORKING (dreaming stuff) REALIsING (ideas into action) EXPERIMENTING (aiming at breaking) CONNECTING (holding s**t together) Lab Skill Sets


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Develop Concept Build Prototype Test Assumptions Evaluate & Iterate Testing and piloting have been natural additions to our innovation pipeline


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observation one... PROMOTES QUALITY CONTROL


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Bromford has lots of big ideas


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EXPECTATION REALITY


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NOT ALL IDEAS ARE CREATED EQUAL because...


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observation two? WIDER RANGE OF SOLUTIONS


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progressing ideas requires PROTOTYPES


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TESTING progressing prototypes requires


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considered design + thorough documentation


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observation three! > CHANCE OF BREAKTHROUGHS


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OK TO FAIL = OK TO TEST RADICAL IDEAS


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OK TO FAIL = OVERCOME INDIVIDUAL BIASES ? ? X Wait….what?!?


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SO WHAT IS A PILOT?


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Test One Test Two Test Three Test Four Test Five Test Six Test Seven IF TESTS HELP SELECT COMPONENTS OF SERVICE...


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PILOTS MEASURE COMPLETE SERVICE


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OUR HANDPRINTS ARE ALL OVER: BROMFORD DEAL. BROMFORD DNA. SERVICE OFFER PILOTS. STARTING WELL COACH. A+E YOUTH CONNECTOR. GOOGLE GLASS TESTS. SQUAD WORKING. MULTI SKILLED COACHES. WINTER BUDDIES. LAB SHOW. NEW EXTRA CARE. HUBS. MINECRAFT FOR DEVELOPMENT. COMPLAINTS PROCESS. COMMUNITY CONNECTOR. WIFI FOR CUSTOMERS. LEAVING WELL. RENAL FAILURE. LIGHTNING TALKS. COMMUNITY LETTINGS. CAR PARK SWARM. WICKED PROBLEMS. FUEL POVERTY LAB. BUT ALL PEOPLE REMEMBER US FOR IS A BLOODY DRONE


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LESSONS LEARNED


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WE ARE NOTHING WITHOUT DATA + INSIGHT


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INNOVATION DIES (OR THRIVES) FROM THE TOP


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TEST MORE PILOT LESS


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@bromfordlab Paul Taylor @paulbromford Tom Hartland @thomashartland THANK YOU!


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