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Social Insights: Automotive Industry

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Social Insights/ The Automotive Industry © Brandwatch.com Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 1


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1.0 An Outlook on the Automotive Industry To say that the automotive industry is undergoing an era of digital transformation would be redundant – businesses that have not recognized and adapted to new technologies may already be irrecoverably outpaced by their earlier-adopting competitors. The evidence supporting this transition abounds: in the next ten years, 40% of new car buyers will be millennials, of which up to 94% gather purchasing information online. Furthermore, 38% of consumers consult social media before a car purchase and at least 40% convey a positive or negative experience on social. Certainly, the ability for brands to connect to millennials affects both automotive brands’ current business and their future security. On the whole, the industry is moderately mature when it comes to engaging on social media. Most businesses are effectively conveying their identity through social posts or campaigns and are fairly consistent in their messaging to audiences. Yet not all brands are capitalizing on the full benefits of social data. Only some of the larger, more mature automotive businesses are implementing robust social intelligence programs, which may provide social insight to sales, marketing, public relations, and even engineers and designers. By informing their business decisions by consumers’ opinions and ideas, these brands ensure that they not only react and adapt to millennials’ changing preferences, but are also able to assess the future direction of those preferences. And undoubtedly, there are many technologies contending to radically change the industry: hybrid and electric vehicles, self-driving cars, car sharing services and mobile ride hailing services. Of course, automotive businesses should be wary of how interest in such technologies could affect their brand, but they should also take note of people’s opinions on the style, comfort, reliability, mileage, safety and overall performance of their and their competitors’ cars – social media can offer organic, real-time feedback on these issues. Automotive businesses that are powered by social intelligence and more aware of their consumers’ preferences will have a competitive edge, preparing for the effects of technology and changing preferences. In doing so, they are better ensuring their security in the long-run. Graham Wall/ Automotive Sector Lead at Brandwatch 1 2 3 Deloitte. Fourth Annual Gen Y Automotive Survey. January 2012. eBay Motors Research. GfK Automotive Research & Driver.com The Rise of Loyalty, Advocacy & Influence. January 2012. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 2


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Contents 1.0 An Outlook on the Automotive Industry��������������������������������������������������������������������2 Contents����������������������������������������������������������������������������������������������������������������������������������3 2.0 Aim & Methodology��������������������������������������������������������������������������������������������������������4 3.0 The Automotive Social Index���������������������������������������������������������������������������������������5 4.0 The Brand-Audience Relationship������������������������������������������������������������������������������7 4.1 Brand-Audience Timing��������������������������������������������������������������������������������������������������� 9 4.2 Brand Content��������������������������������������������������������������������������������������������������������������� 11 5.0 A Look at Automotive Audiences����������������������������������������������������������������������������� 12 5.1 Gender Analysis�������������������������������������������������������������������������������������������������������������� 12 5.2 Interest Analysis������������������������������������������������������������������������������������������������������������� 13 5.3 Profession Analysis�������������������������������������������������������������������������������������������������������� 16 6.0 Associated Adjectives Analysis�������������������������������������������������������������������������������� 18 7.0 A Look at Hybrid Vehicles������������������������������������������������������������������������������������������ 19 8.0 A Look at All-Electric Vehicles���������������������������������������������������������������������������������� 21 9.0 A Review of the Automotive Industry���������������������������������������������������������������������� 23 10.0 About Brandwatch���������������������������������������������������������������������������������������������������� 24 Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 3


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2.0 Aim & Methodology The following report aims to provide automotive brands with an understanding of the current online landscape, actionable competitive benchmarks, and several specific insights on car models and technologies. The analysis is divided into six main sections: 1. The Automotive Social Index: Provides a comprehensive ranking for 48 brands across five key factors: Social Visibility, General Visibility, Net Sentiment, Reach Growth, and Social Engagement & Content. 2. The Brand-Audience Relationship: Explores the way brands communicate with their audiences and how audiences receive that content 3. A Look at Automotive Audiences: Examines the gender, interests and professions of automotive audiences at the industry and brand level. 4. Associated Adjectives Analysis: Uncovers the language that audiences use to describe eight unique brands. 5. A Look at Hybrid Vehicles: Briefly reviews the volume of conversation and leading brands around hybrid vehicles. 6. A Look at All-Electric Vehicles: Briefly explores the share of voice for five leading all-electric vehicles and specifically compares Tesla’s Model S against BMW’s i3. The data and insights are derived through enterprise social intelligence software Brandwatch Analytics. The analysis examines 48 automotive businesses across the globe. Data is collected through three formats: 1. Queries: Collects general mentions of a brand online. Brandwatch Queries, based on boolean operators, are completely customizable to filter out spam or irrelevant conversations. 2. Twitter Channels: Collects Twitter data based on specific brands’ accounts. Twitter Channels track @ mentions, replies, retweets, and followers directed at selected Twitter accounts. 3. Facebook Channels: Collects Facebook data based on specific brands’ accounts. Facebook Channels track likes, posts, comments, shares, and pages likes on selected brands’ Facebook pages. For further questions on the aim, methodology or analysis in this report, please contact Brandwatch directly. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 4


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3.0 The Automotive Social Index The Automotive Social Index offers a context from which brands can benchmark specific factors of their online presence against competitors. The index evaluates 48 brands across five specific attributes: • • • Social Visibility: measures the volume of conversation a brand generates across key social channels. • Reach Growth: measures the growth of a brand’s following over the course of a month, appropriately weighted according to the brand’s current following. • Social Engagement & Content: evaluates how effective brands are at communicating or responding to their audiences and how well their social content is received across social channels. General Visibility: measures the volume of conversation a brand generates on blogs, news outlets and forums. Net Sentiment: evaluates the composition of negative and positive mentions of a brand in the context of that brand’s entire conversation. The Composite Score reflects a brand’s performance across the five categories. For all five categories, brands are normalized against a single leader, which receives a score of 100. As such, the maximum potential score is 500. Brand Rank Social Visibility General Visibility Net Sentiment Reach Growth Social Engagement Composite Score Lexus 1 100 48 69 50 100 367 Honda 2 63 71 100 49 75 358 Audi 3 70 43 100 50 75 338 Porsche 4 76 59 72 50 64 322 Tesla 5 65 64 59 56 73 317 Dodge 6 83 65 51 47 65 311 Jeep 7 75 50 75 47 58 304 Ferrari 8 77 57 67 56 46 303 Ford 9 63 100 55 48 36 303 Mercedes-Benz 10 84 53 74 50 38 299 Rolls-Royce 11 55 44 84 49 67 299 Volkswagen 12 48 64 54 100 28 294 Citroën 13 23 39 66 76 89 293 BMW 14 76 76 59 45 33 288 Maserati 15 69 34 79 50 55 286 Toyota 16 63 72 64 47 37 283 Jaguar 17 61 49 86 49 37 282 Skoda 18 47 39 79 68 46 278 Subaru 19 68 44 84 44 36 276 Vauxhall 20 23 43 61 63 87 275 Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 5


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Brand Rank Social Visibility General Visibility Net Sentiment Reach Growth Social engagement Overall Score Kia 21 84 48 61 43 36 272 Renault 22 47 55 52 73 43 270 Nissan 23 39 63 56 44 53 255 Alfa Romeo 24 48 32 69 69 36 255 Chevrolet 25 52 54 63 47 35 252 Cadillac 26 54 49 69 46 31 250 Lincoln Motors 27 50 76 56 38 28 247 Chrysler 28 52 51 61 45 38 246 Ram 29 75 21 65 44 40 245 Volvo 30 46 50 77 43 29 245 Dacia 31 19 28 59 63 68 237 Hyundai 32 58 55 51 45 26 235 GMC 33 52 46 56 45 34 232 Mazda 34 48 46 66 43 26 229 Land Rover 35 39 45 62 48 33 227 Suzuki 36 30 48 69 38 41 226 Mini 37 28 55 73 42 28 226 Fiat 38 45 54 56 42 27 224 Buick 39 46 40 66 44 27 224 SEAT 40 30 28 69 60 34 222 Acura 41 58 35 61 43 18 215 Infiniti 42 44 35 62 41 31 213 Peugeot 43 31 40 71 45 23 209 Mitsubishi 44 35 49 62 41 21 208 Saab 45 32 33 83 34 23 205 Isuzu 46 24 28 69 28 53 201 Scion 47 35 36 57 38 16 182 Smart 48 18 25 67 29 33 172 Figure 1: Analyzes 3,456,538 online conversations from Twitter, Facebook, blogs, forums and news sites. Data collected from November 20th, 2015 - February 15th, 2016. Find monthly updates of these scores on Brandwatch’s Social Indices. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 6


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4.0 The Brand-Audience Relationship For automotive brands, building a strong reputation among their audience is paramount. Automobile consumers are dramatically influenced by how well they identify with and trust a brand. Social media presents an important opportunity for these brands to connect directly with their consumers and nurture loyalty, but to do so brands must be consistent with their identity and reliable with their responses. 0.65 0.97% % AUTOMOTIVE BRAND AND AUDIENCE ACTIVITY (EXCLUDING HONDA) 0.10% 11% AUDIENCE @MENTIONS 48% 39 % • • RETWEETS • REPLIES BRAND TWEETS • • REPLIES • RETWEETS Figure 2: Analyzes 915,798 tweets from November 20th, 2015 – January 26th, 2016. Among the brands analyzed, non-brand-owned accounts comprised 98% of the online conversation while brands only maintained a 2% share. Clearly, audiences are dominating the discussion, reinforcing the need for brands to find ways to alleviate issues and amplify their praises online. Although brands only control 2% of the conversation, they may still be able to extract significant value from the 98% of chatter and even guide the public dialogue around their brand through their networks. Some brands are highly successful at engaging and responding to their audiences. Honda in particular is an outlier in brand-audience activity, with significantly more replies than any of its competitors. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 7


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0.26 3% % HONDA BRAND AND AUDIENCE ACTIVITY 0.01% 14% AUDIENCE @MENTIONS 44% • • RETWEETS • REPLIES BRAND TWEETS 39% • • REPLIES • RETWEETS Figure 3: Analyzes 541,835 tweets from November 20th, 2015 – January 26th, 2016. Indeed, Honda maintains the most responsive Twitter account of all automotive brands measured – replies directly from Honda represented 39% of the dialogue between the brand and its audience. However, it’s important to note that a lot of these responses are automated replies to audience tweets submitting to the “Happy Honda Days” contest in December, which offered prizes in exchange for retweeting the brand’s content. Yet on a normal day, most brands are surprisingly inactive for an industry as well-established as the automotive industry is. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 8


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AN AVERAGE DAY ON TWITTER (EXCLUDING HONDA) AUTOMOTIVE BRANDS AUTOMOTIVE AUDIENCES AVERAGE FOLLOWERS: 386,775 TWEETS 5 @MENTIONS REPLIES 2 REPLIES 0.31 RETWEETS 184 34 120 RETWEETS Figure 4: Analyzes 915,798 tweets from November 20th, 2015 – January 26th, 2016. AN AVERAGE DAY ON FACEBOOK AUTOMOTIVE BRANDS AUTOMOTIVE AUDIENCES AVERAGE PAGE LIKES: 5,002,795 POSTS 1.2 LIKES 5,678 COMMENTS 1.9 COMMENTS 139 SHARES 541 Figure 5: Analyzes 1,858,525 Facebook conversations from November 20th, 2015 – January 26th, 2016. On average, these brands tweet 5 times per day and post on Facebook 1.2 times per day. In the context of other industries analyzed, automotive brands are moderately active on Twitter yet draw fewer @Mentions. On Facebook, automotive brands post less often than most industries, but draw a relatively high level of engagement from their posts.4 4.1 Brand-Audience Timing Most business leaders will agree: in any communication strategy, the timing can sometimes be as important as the message itself. In social, activating audiences when they’re actually engaged ensures that they have more opportunities to notice and respond to brands. By quickly handling incoming complaints and praise, brands demonstrate that they are always available to their consumers, which in turn translates to a stronger relationship. While the automotive industry is fairly well aligned with its audience there are some common discrepancies between the times brands and their audiences are active online. 4 Brandwatch. Social Insights Series: Luxury Fashion; Nonprofit; Restaurant, Food & Beverage; Telecommunications; Television Networks. 2015. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 9


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BRAND AND AUDIENCE ACTIVITY BY DAY PERCENT OF WEEK'S TWEETS 20% 15% 10% 5% 0% MON TUE WED THUR FRI SAT SUN • BRANDS • AUDIENCES Figure 6: Analyzes 271,814 tweets from November 20th, 2015 – January 26th, 2016. Firstly, activity on brand’s accounts slows after Monday, with a sharp drop-off during the weekend. Meanwhile, their audiences are only slightly less active on Saturday and Sunday. Examining hourly activity shows that audiences are more consistently communicating with brands throughout the day, while brands are considerably less active during non-working hours. BRAND AND AUDIENCE ACTIVITY BY HOUR PERCENT OF DAY'S TWEETS 10% 8% 6% 4% 2% 0% 12AM 3AM 6AM 9AM 12PM 3PM 6PM 9PM 11PM • BRANDS • AUDIENCES Figure 7: Analyzes 204,173 tweets from November 20th, 2015 – January 26th, 2016. Analysis limited to conversations based in United States. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 10


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Again, while these discrepancies are common for most industries, businesses should recognize that their audiences are active at all times. Businesses may lose opportunities by not sharing content or replying to questions during non-working hours. Social teams may be able to activate weekend audiences by scheduling tweets but should also consider how they will react to praise, complaints and crises that arise during off-hours. 4.2 Brand Content For an industry where style and identity are key factors in a purchasing decision, the way brands present themselves and their products online can have an important effect on consumers’ perceptions and purchasing decisions. An analysis of automotive brands’ Facebook content reveals that their strategy is primarily driven by photos, which comprises 72% of their posts. AUTOMOTIVE BRANDS' FACEBOOK CONTENT 0.25% 9% Photo (72%) 3775 Likes 84 Comments 241 Shares 72 % 1572 Likes 38 Comments 116 Shares Video (18%) 18% Image Link (9%) Status (0.25%) 3763 Likes 162 Comments 645 Shares 74 Likes 7 Comments 4 Shares Figure 8: Analyzes 3,219 Facebook posts from automotive brands from November 20th, 2015 – January 26th, 2016. Although photos are highly successful for brands, videos, which only represent 18% of their content, actually earn a similar number of likes and significantly more comments and shares. While videos may require more effort to produce, businesses should recognize that videos will be a more effective way to reach new consumers, as each share spreads content through audiences’ networks. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 11


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5.0 A Look at Automotive Audiences 5.1 Gender Analysis The audiences discussing automotive brands are overwhelmingly male – on average, 73% of the Twitter mentions of automotive brands come from males.5 Of the audiences analyzed, Isuzu (90%), Alfa Romeo (88%) and Saab’s (85%) are the most male while Honda (63%), Hyundai (51%) and Suzuki’s (48%) are the most female. AUTOMOTIVE AUDIENCE GENDER Ovreall (Excluding Honda) 71% 29% Honda Hyundai Suzuki Fiat Subaru Kia Dacia Mini Smart Mitsubishi Jeep Audi Toyota Lincoln Motors Vauxhall Chevrolet GMC Mazda Ford Buick Chrysler SEAT Citroen Acura Rolls-Royce Mercedes-Benz Scion Lexus Skoda • MALE • FEMALE Industry average excludes Honda, which comprises nearly 40% of the total mentions analyzed. With Honda included, the industry conversation would be 62% male and 38% female. 5 Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 12


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AUTOMOTIVE AUDIENCE GENDER Ovreall (Excluding Honda) 71% 29% Land Rover Volkswagen Cadillac Volvo Peugeot Maserati Ram Porsche Jaguar Infiniti Nissan Renault Tesla Ferrari Dodge BMW Saab Alfa Romeo Isuzu • MALE • FEMALE Figure 9: Analyzes the gender of 681,442 Twitter conversations from November 20th, 2015 – February 8th, 2016. Gender is identified through online profiles and advanced machine learning techniques. Honda’s strong presence among females was driven by two campaigns. The first was their #HondaCivicTour with One Direction, which peaked on November 16th and 23rd with an audience that was 78% female. The second was their #OpenTheCheer campaign, which lasted throughout the month of December, earning over 100,000 retweets from a 66% female crowd. By understanding the gender breakdown across brands, models and campaigns, businesses are better able to target their efforts to the appropriate audiences. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 13


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5.2 Interest Analysis The most frequent interests of those discussing automotive brands are Sports (15%), Automotive (13%) and Family & Parenting (11%). AUTOMOTIVE AUDIENCE INTERESTS 15% 9% 0% 6% SHOPPING ENVIRONMENT SCIENCE FASHION MOVIES TV POLITICS PHOTO & VIDEO FINE ARTS ANIMALS & PETS GAMES TRAVEL BEAUTY/HEALTH & FITNESS FOOD & DRINKS BOOKS TECHNOLOGY BUSINESS MUSIC FAMILY & PARENTING 0% AUTOMOTIVE 3% SPORTS % OF TOTAL INTEREST 12% Figure 10: Analyzes 613,267 tweets from November 20th, 2015 – January 26th, 2016. Interests are identified through online profiles and advanced machine learning techniques. While it may be surprising that Sports ranked higher than Automotive, in fact this is reasonably expected, as sports is one of the most common interests globally. Yet while aggregate industry information may be useful, businesses should recognize how online audiences compare across brands, models and campaigns. For example, the following figure analyzes audience’s interests across Mercedes-Benz, Tesla and Honda, exposing the unique fans and consumers that each brand attracts. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 14


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AUDIENCE INTERESTS BY BRAND 8% 6% 4% TV TRAVEL TECHNOLOGY SPORTS SHOPPING SCIENCE POLITICS PHOTO & VIDEO MUSIC MOVIES GAMES FOOD & DRINKS FINE ARTS FASHION FAMILY & PARENTING ENVIRONMENT BUSINESS BOOKS BEAUTY/HEALTH & FITNESS 0% AUTOMOBILES 2% ANIMALS & PETS % OF BRAND'S TOTAL INTEREST 10% • MERCEDES-BENZ • TESLA • HONDA Figure 11: Analyzes 430,730 tweets from November 20th, 2015 – January 26th, 2016. Interests are identified through online profiles and advanced machine learning techniques. Notably, Mercedes-Benz’s audience stands out for its interest in Automobiles (8.2%) and Sports (9.5%), Tesla’s following favors Business (6.8%) and Technology (8.4%), and Honda’s audience leans toward Family & Parenting (9.7%) and Music (8.4%). These differences provide some valuable implications for each brand. For Tesla, the conversation may be driven by people interested in the direction of the pioneering technology and potential business opportunities, but the brand may not connect with the everyday consumer as well as Honda seems to. Meanwhile, it’s understandable that a company with as much heritage as Mercedes-Benz would rank highest in the automotive category. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 15


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5.3 Profession Analysis Within automotive audiences, Artists and Executives represent the most common professions at 22.8% and 21.9% respectively. AUTOMOTIVE AUDIENCE PROFESSIONS 25% 15% 10% POLITICIAN LEGAL SCIENTIST & RESEARCHER HEALTH PRACTITIONER SPORTPERSONS & TRAINER TEACHER & LECTURER SOFTWARE DEVELOPER & IT STUDENT SALES/MARKETING/PR JOURNALIST 0% EXECUTIVE 5% ARTIST % OF TOTAL PROFESSIONS 20% Figure 12: Analyzes 111,045 tweets from November 20th, 2015 – January 26th, 2016. Professions are identified through online profiles and advanced machine learning techniques. Again, while the industry norm may provide a helpful benchmark, separating profession across brands reveals the unique following that each business activates. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 16


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AUDIENCE PROFESSIONS BY BRAND 30% 20% TEACHER STUDENT SPORTS & TRAINER SOFTWARE DEVELOPER & IT SCIENTIST & RESEARCHER SALES & MARKETING POLITICIAN LEGAL JOURNALIST HEALTH PRACTITIONER 0% EXECUTIVE 10% ARTIST % OF TOTAL PROFESSIONS 40% • MERCEDES-BENZ • TESLA • HONDA Figure 13: Analyzes 35,215 tweets from November 20th, 2015 – January 26th, 2016. Professions are identified through online profiles and advanced machine learning techniques. Unsurprisingly, Tesla’s audience, which is interested in Business and Technology, leans toward Executive (33.7%) and Software Developer & IT (12.2%) professions. Meanwhile, both Mercedes-Benz and Honda are popular among Artists and Students. Honda maintains a distinctly larger presence among Teachers (8.9%) than the other two brands. By evaluating both professions and interests together, businesses can conceptualize how their audience and their competitors’ audiences differ, informing product and marketing strategies that connect to a more specific group. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 17


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6.0 Associated Adjectives Analysis For automotive businesses, every brand and vehicle holds a reputation for having certain attributes. A brand’s reputation shapes their identity and ultimately their consumer. For example, consider the figure below, which reveals how often people associate brands with a series of adjectives. ADJECTIVES ASSOCIATED WITH AUTOMOTIVE BRANDS BMW AUTOMOTIVE BRAND Ford Honda Mazda Mercedes-Benz Ram Tesla Volkswagen 0% 20% 40% 60% 80% 100% • ACCELERATION • COMFORT • FUEL EFFICIENCY • HANDLING • HEAVY DUTY • HORSEPOWER • LUXURY • MPG • SPEED Figure 14: Analyzes 8,264 tweets from November 20th, 2015 – January 26th, 2016. Associated Adjectives are identified through Brandwatch Rules, which use boolean language to identify terms in a specific context. The analysis excludes conversations from brand-owned accounts. Mercedes-Benz, BMW and Tesla are among the most likely to referred to as “luxury,” while Ram dominates chatter around their slogan, “Heavy Duty.” Interestingly, Mazda has sparked chatter around its vehicles’ “Fuel Efficiency” while Mercedes-Benz is noted for its “Comfort.” Businesses can use social intelligence to dig into each category and uncover the verbatim conversations surrounding certain aspects of their vehicles. Such analysis helps companies gain a sense of how their audiences are describing their competitors’ brands and cars, which can help direct marketing messaging and even provide valuable feedback for future car models and designs. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 18


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7.0 A Look at Hybrid Vehicles In 1997 Toyota introduced the Prius to the Japanese auto market. The first ever mass-produced hybrid vehicle, the Prius offered a new solution to mounting concerns over the dwindling supply and rising price of gasoline as well as the environmental effects of carbon emissions. The endeavor proved successful for Toyota, who now enjoys 76% of the hybrid car market, distantly followed by Ford’s 11%.6 As the figure below reveals, the breakdown of conversations around brands’ hybrid vehicles roughly resembles the sales market. HYBRID AUTOMOBILE MENTIONS 50% % OF HYBRID MENTIONS 40% 30% 20% 10% HONDA VOLKSWAGEN PEUGEOT KIA TESLA CHEVROLET HYUNDAI MERCEDES-BENZ CHRYSLER PORSCHE FORD TOYOTA 0% Figure 15: Analyzes 6,419 tweets mentioning hybrid vehicles in reference to the above automotive brands from November 16th, 2015 – February 4th, 2016. Of the brands in this analysis, Toyota maintains 41% of the conversation around hybrids, while Ford is referenced around 15% of the time. However, while Porsche (10%) and Chrysler (8%) do not currently offer a hybrid vehicle, their share of voice is around their future plans to introduce a hybrid into their offering. The excitement that each has generated online may be an indication of the initial success. 6 Hybridcars.com. www.hybridcars.com/december-2015-dashboard Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 19


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Yet as Porsche, Chrysler and other manufacturers introduce new hybrid models, in fact total sales of hybrid cars have actually been declining since 2013.7 Indeed, an analysis of the fluctuation of conversation around hybrid cars and the Toyota Prius reveals that the volume of chatter has essentially plateaued since the start of 2014. CHANGE IN HYBRID CONVERSATION VOLUME Toyota unveils new 2016 Prius 2.0 DEVIATION FROM NORM 1.5 1.0 0.5 0.0 -0.5 -1.0 JAN 2014 MAR 2014 MAY 2014 JUL 2014 SEP 2014 NOV 2014 JAN 2015 MAR 2015 MAY 2015 JUL 2015 SEP 2015 NOV 2015 JAN 2016 • HYBRID CARS • TOYOTA PRIUS Figure 16: Analyzes 207,010 Twitter mentions of Hybrid cars and Toyota’s Prius specifically from January 1st, 2014 to January 31st, 2016. 7 Argonne National Laboratory. www.anl.gov/energy-systems/project/light-duty-electric-drive-vehicles-monthly-sales-updates Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 20


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8.0 A Look at All-Electric Vehicles In the wake of the success of hybrid vehicles, a number of automobile manufacturers introduced all-electric vehicles. While the Nissan LEAF was the first to be mass-produced, it’s sales within the US were soon outpaced by Tesla’s Model S.8 Tesla’s presence is reflected online as well. Of the five automobiles analyzed, Tesla’s Model S maintained 67% of the share of voice. Interestingly, although the LEAF was the second highest selling vehicle in 2015, the BMW i3 actually generated slightly more conversation. 2% 2% AUTOMOTIVE BRAND AND AUDIENCE ACTIVITY (EXCLUDING HONDA) 14% 15% 67% • TESLA MODEL S • BMW I3 • NISSAN LEAF • VOLKSWAGEN E-GOLF • FIAT 500E Figure 17: Analyzes 1,176,112 Twitter mentions from January 1st, 2014 to February 7th, 2016. Furthermore, Tesla’s lead on social doesn’t appear to be slowing. Between 2014 and 2015, mentions of Tesla’s Model S grew by 80% while conversation around the BMW i3 and Nissan LEAF grew 42% and 50% respectively. 8 Statista. www.statista.com/statistics/257966/best-selling-electric-cars-in-the-united-states Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 21


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PURE-ELECTRIC VEHICLE MENTIONS 35k 30k 20k 15k 10k 5k 0 DEC 2013 MAR 2014 JUN 2014 SEP 2014 DEC 2014 MAR 2015 JUN 2015 SEP 2015 DEC 2015 • TESLA MODEL S • BMW I3 Figure 18: Analyzes 970,395 Twitter mentions from January 1st, 2014 to February 7th, 2016. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 22


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9.0 A Review of the Automotive Industry In the next decade, the automotive industry will certainly undergo some important changes, driven by new technologies that affect engineering and design as well as the way brands interact and connect with their customers. These changes will threaten the existing business models but also provide opportunities for those that are prepared to adapt. As outlined in this report, millennials, future consumers and current car owners are regularly voicing their concerns and opinions about brands, vehicles, technologies and other relevant issues through social media. For businesses aiming to build relationships with and adapt to the changes preferences of these consumers, social intelligence provides the means to collect, analyze and make sense of the disparate conversations. Key Findings: • Lexus, Honda and Audi are Brandwatch’s three online leaders. • Audiences account for 98% of the conversation around automotive brands on Twitter. • Brands’ online activity is lowest during non-working hours. • While Photos are the most common Facebook post, Videos perform significantly better. • While Honda’s online audience is 63% female, the average of 47 other brands analyzed was 71% male. • The most common interests for automotive audiences are Sports (15%), Automotive (13%) and Family & Parenting (11%). • The most frequent professions for automotive audiences are Artists (22.8%) and Executives (21.9%). • While BMW is most associated with “luxury” Mercedes-Benz is most associated with “comfort.” • Toyota (76%), Ford (11%) and Porsche (10%) are the most often referenced in relation to hybrid cars. • Tesla’s Model S (67%) maintains a dominant share of voice in the all-electric vehicle conversation. • While conversation around hybrid vehicles has remained mostly stagnant, chatter around electric vehicles appears to still be increasing. Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 23


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10.0 About Brandwatch Brandwatch is the world’s leading social intelligence company. Brandwatch Analytics and Vizia products uel smarter decision making around the world. The Brandwatch Analytics platform gathers millions of online conversations every day and provides users with the tools to analyze them, empowering the world’s most admired brands and agencies to make insightful, data-driven business decisions. Vizia distributes visually-engaging insights to the physical places where the action happens. The Brandwatch platform, ranked highest in customer satisfaction by G2Crowd in the Winter 2016 social media monitoring report, is used by over 1,200 brands and agencies, including Cisco, Whirlpool, British Airways, Sony Music, and Dell. Brandwatch continues on its impressive business trajectory, with more than 50 percent of revenues now from North America. Brandwatch. Now you know. www.brandwatch.com | @Brandwatch | press office | contact Social Insights/ The Automotive Industry © 2016 Brandwatch.com | 24


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Contact/ Email contact@brandwatch.com Web brandwatch.com Twitter @brandwatch Telephone US +1 212 229 2240 UK +44 (0)1273 234290 DE +49 (0)30 5683 7004-0 © Brandwatch.com


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